Ninja Van, the logistics company that provides delivery services… Where do we even begin?
I have a love-hate relationship with Ninja Van. Being an avid online shopper, many of my purchases are delivered via Ninja Van.
The purchases earlier this year were fine, Ninja Van kept to their promises and provided “exemplary logistics services” (which they claimed on their website). But not with my recent experiences with them…
I’ll try to keep it neutral since I’ve experienced the good and bad. Here are 8 bite-sized facts about Ninja Van you probably want to know now.
1. Three Years Young
Ninja Van was launched in 2014, so they’ve been in the market for about 3 years now at the time of writing.
2. How its name came about
Their name ‘Ninja Van’ came into existence through their CTO, Shaun Chong. Ninja Van almost called themselves “Bobo the Postman“.
That would have been cute.
According to Lai Chang Wen, the CEO of Ninja Logistics, the parent company of Ninja Van, “Ninja Van [which uses the ninja as an emblem for the company] gives you the feeling that something will be done somehow, [with the sense of] efficiency and cutting edge.”
3. Originally a 3-man team…
They now have more than 800 office staff across South-east Asia, with 3,000 full-time drivers.
4. Expanded to 5 other countries
Filled with zest, they have made their presence known in Indonesia, Malaysia, Thailand, Vietnam and the Philippines, garnering over $45 million in investments over the past three years.
All within 3 years, impressive.
5. One of its investors includes Facebook co-founder
Yup, you didn’t read that wrongly.
One of its investors, B Capital Group, is a venture capital firm whose founding partner is Facebook’s co-founder, Eduardo Saverin. Ninja Van received a whopping US$30 million from them!
6. Facebook co-founder is a super fan
Mr. Saverin said, “As soon as I met him, he struck me as a smart and ruthlessly aggressive entrepreneur who would do whatever it takes to get it done.
“The example was just clearly laid in front of me. A mattress on the floor of his office where he would sleep most of the nights, because that’s how hard he worked.”
And that’s not all. He adds, “Innovations like Facebook, even in the early days, were not these out-of-the-box brilliant thinking. It was replicating something that existed in the real world.
“So these are the types of businesses that create new markets and drive through real positive change. They’re not destructing, they’re enabling.”
7. Harnesses crowdsourcing during crunch times
To meet the growing demands of their services, part-time drivers are activated to help them deliver more parcels and in a shorter period of time, easing the load on their existing drivers.
8. Employees are multi-taskers
Gone are the days where one complains, “Why I’m doing this ah, also NOT my job scope.”
At Ninja Van, engineers have to drive to understand how difficult it is operationally. Vice versa, people in the operations team have to “think of product specifications”.
Wow, I managed to keep a neutral stand introducing the above about Ninja Van. Like I’ve said, I have profited from their services in the past year but not so recently.
Once the delivery person left my bottles of bird’s nest right outside my door without knocking. No benefit of the doubt because my mum was in the living room when the goods were delivered.
Thankfully I got a notification from the Shopee app saying the goods were delivered and checked right away to see my bird’s nest left outside the door. Bird’s nest… mind you.
Then I got a couple of messages stating my parcels would be delivered on the day itself… I waited and waited past 10pm but nope, nothing at all.
Called the customer service but no reply, emailed and no response. You know when these kind of things happen, you tend to lose trust in the service.
While I understand that sometimes there may be hiccups, it contradicts why Ninja Van was set up in the first place.
I leave you with the wise words of Ninja Van’s CEO, “When anything went wrong, the customers had no way of reaching out to the couriers. They were stuck at home waiting the whole day just for our parcels. That’s not what e-commerce was meant to be.”
Well, guess what? It sounds exactly like what I’m experiencing with Ninja Van at the moment.
Since you’re here, why not watch a video about an NTU student who went all out to impress his crush, only to end up in…tragedy? Here, watch it and do remember to share it (and also subscribe to Goody Feed YouTube channel)!
This article was first published on goodyfeed.com
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