Consumers reported losing more than S$1.9 million on prepaid beauty services in the first half of 2026, according to the Consumers Association of Singapore (CASE).
That was close to 18 times the S$108,000 reported during the same six months in 2025.
Complaints against the beauty industry also more than doubled from 558 to 1,124, making it Singapore’s most complained-about industry during the period.
Sudden Closures Left Customers With Unused Packages
CASE said the sharp increases were largely caused by several beauty and wellness businesses closing abruptly.
Royal Secrets Wellness, which shut in February 2026, accounted for more than S$1 million in reported prepayment losses. One customer reportedly had approximately S$50,000 at stake.
The closure of Wan Yang Health Product and Foot Reflexology Centre resulted in more than S$137,000 being reported as lost on unused packages.
Nearly four in 10 beauty complaints involved businesses allegedly failing to fulfil their contractual obligations. This included customers being unable to use packages they had already paid for after an outlet closed.
Another 15.3% involved alleged unethical sales practices, while 13.8% concerned refunds that were delayed, refused or withheld.
More Than 1,100 Beauty Complaints in Six Months
Across all industries, CASE received 6,684 complaints in the first half of 2026, up 6.9% from 6,253 during the same period last year.
Beauty topped the list with 1,124 complaints, followed by electrical and electronics businesses with 530. Motorcars, travel and renovation contractors completed the top five.
The figures represent complaints and losses reported to CASE. They do not necessarily reflect every affected customer or all losses across Singapore.
Consider Paying Per Visit or in Smaller Amounts
CASE president Melvin Yong advised consumers to avoid paying large amounts upfront where possible. Customers can instead consider paying for each visit or purchasing services in smaller instalments.
A package may make each treatment appear cheaper, but the unused balance can be at risk if the business suddenly stops operating.
Consumers considering a prepaid spa or wellness package can also check whether the business is accredited under the relevant CaseTrust scheme.
Such accredited businesses are required to protect customers’ prepayments through insurance. Customers should receive documentation showing the amount covered, and may claim the unused insured balance if the business closes.
