A global Microsoft outage disrupted email and some other government systems in Singapore on Friday (13 November 2026), potentially delaying replies to public enquiries. The Government Technology Agency (GovTech) told CNA that Singpass continued to work and emergency services could still be reached on 995 and 999.
GovTech said it was working with Microsoft to restore the affected services. Public officers could still use Microsoft Teams to communicate internally. For updates on online services, GovTech directed the public to the relevant agency’s official website or social media accounts.
ICA Warns of Delays for Some FormSG Replies
The Immigration & Checkpoints Authority (ICA) said responses to some submissions made through FormSG could take longer, The Straits Times reported. FormSG is the platform government agencies use to create online forms.
ICA directed anyone who needed urgent help to its online feedback form or its hotline at 6391 6100. The authority also confirmed that the digital SG Arrival Card service remained available.
Courts’ Online Filing Still Available
The Singapore Courts said the outage disrupted both incoming and outgoing email. That could affect whether the courts received requests sent by email, including those related to court applications, and how quickly they could reply.
Online court filing and its automatic email notifications continued to work. For urgent court matters, the courts directed the public to their call centre at 6587 8423.
In a 1.46pm Singapore-time update, Microsoft said it was investigating what caused a surge in traffic while working to restore the affected servers.
