Last Updated on 2021-02-26 , 9:23 am
If your company’s HR executive informed you that your colleagues had lodged 90 complaints against you, you’d have to ask yourself some very serious questions, and not just who bao toh-ed me?
And if your boss then issues you a warning to do away with your bad habits and buck up, you should probably listen.
But what happens if you ignore both your colleagues and your boss and continue with your misdeeds?
Well, that’s kind of what Triple Lifestyle Marketing is doing.
S$3,000 For Alkaline Water System
Triple Lifestyle Marketing is a company that sells long-term maintenance service packages for alkaline water systems through door-to-door sales.
Most packages cost $3,000, with the option to pay upfront or make monthly instalments.
As part of the package, customers will receive a water dispenser, a water filtration system, and periodic water filter replacements free of charge.
The company is also required to repair the water dispenser or water filtration system if there are any defects.
Sounds good, right?
Except they’ve not been doing these things as promised.
CASE Received Nearly 90 Complaints Against Company
On Tuesday (23 Feb), the Consumers Association of Singapore (CASE) said it has continued to receive complaints against Triple Lifestyle Marketing despite handing out a warning letter to the firm last July.
86 complaints were lodged between 1 Jan 2020 and 31 Jan this year, CASE said in an alert.
Some common complaints include:
- a lack of responsiveness to repeated attempts to contact them for service requests for repairs or replacements
- repairmen not showing up for their appointments
In some instances, the company collected the faulty product but did not provide a replacement afterwards.
This, of course, goes against their guarantee that they would repair the water dispensers or water filtration systems if defects occurred.
Some customers also received used water dispensers or water filter replacements, thinking they were new.
Triple Lifestyle Marketing allegedly misled customers about payment methods as well, as customers were told they could pay for the packages via instalments, but were subsequently charged the full amount upfront.
Now, that’s just plain shady.
Warning Letter Hasn’t Improved Situation
Last July, CASE issued Triple Lifestyle Marketing a warning letter, informing them about the complaints and urging them to cease the unfair practices.
But this hasn’t improved the situation, as the association has continued to receive complaints against the company.
CASE then asked the company to enter into a Voluntary Compliance Agreement (VCA) to cease its unfair practices and to compensate affected consumers.
“Despite repeated engagements by CASE since September 2020, Triple Lifestyle Marketing has not signed the VCA,” CASE said.
Do Not Feel Pressured to Make a Purchase
CASE advised customers to ask for a trial period so they can assess the validity of the product before purchasing a long-term contract.
“Do not feel pressured to purchase the spot. Do online research to verify the quality of the product and the track record of the company before making a purchase,” the association said.
CASE said it will continue to monitor the complaints received against Triple Lifestyle Marketing and is evaluating further action to be taken against the company.
Feature Image: ivan_kislitsin / Shutterstock.com
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