A Customer Received Fully Battered Fried Towel Instead of Fried Chicken from Jollibee

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You’ve heard all the horror stories about fast food chain products.

The story of a McDonald’s burger being able to remain in the exact same condition after being kept in the fridge for years is probably one known by many, as well as other stories of all sorts of insects being found in customers’ food.

But have you heard of being served a fried towel instead of fried chicken?

My teeth feel uncomfortable already just thinking about trying to chew through that.

Jollibee Customer Complains of Receiving Fried Towel Instead of Chicken

On Tuesday (1 June), Filipino Facebook user Alique Perez uploaded a post complaining about an incident that happened when she ordered Jollibee.

In her post, Perez said she had ordered food delivery from Jollibee through food ordering platform Grab. She explained that she had ordered some fried chicken for her son, and that in the process of feeding him, she found the chicken “super hard to even slice.”

“Tried opening it up with my hands and to my surprise a deep fried towel,” wrote Perez in her post.

Perez also shared evidence of the incident in the post, uploading a video and a few photos which showed a towel underneath all that fried “skin”, instead of chicken.

Image: Facebook (Alique Perez)

Expressing her disgust at the incident, Perez wrote “This is really disturbing… How the hell do you get the towel in the batter and even fry it!?!?”

She’s got a point: how does no one notice a whole towel dropping into the fried batter?

Jollibee Closes BCG Branch Temporarily After Incident

In the same Facebook post, Perez also uploaded a screenshot that showed that her food had been prepared at Jollibee’s branch located at Bonifacio Global City, Manila.

On Thursday (3 June), Jollibee released an official statement on their own Facebook page addressing the incident.

In their statement, the company said that they were “deeply concerned over the incident and have conducted a thorough investigation on the incident.” They attributed blame for the incident to “certain personnel of the store”.

Jollibee also announced that from 3 June onwards, the Jollibee Bonifacio – Stop Over branch would close for three days. During this period, the company would “thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again.”


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I would like to see that lesson: Alright folks, listen up! Today we’re going to learn how not to accidentally fry a towel!

“We will also send out reminders to all stores to ensure the strict adherence to Jollibee’s food preparation systems,” added the company in its statement.

Under the Philippines’ Food Safety Act, establishments that have failed to prepare food in accordance with acceptable manufacturing practices can be suspended for one month and fined 100,000 pesos, given that it is their first offence.

Featured Image: Facebook (Alique Perez/JollibeePhilippines) 

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