Despite Viral Videos, CASE Said There Hasn’t Been Any Complaints Regarding Supermarket ‘Mislabelling’

When your credibility has taken one too many blows in a week, you can always count on your good friends to back you up.

Small case lah, your friends would say as they pat you on the shoulder and cover your back.

They’ll protect you. 

Consumer Association of Singapore Has Not Received Any Complaints

For NTUC FairPrice, the greatest saviour of the trustworthiness as a chain supermarket would be the Consumer Association of Singapore (CASE), who have stated that it has not received any complaints concerning the “mislabelling” of food products at NTUC FairPrice or any other supermarkets.

Which also signifies that no supermarket chain has been constantly labelling wrong weights and surcharging their customers intentionally, to the extent where it has become a huge problem to complain about.

This response was made after a few videos had gone viral on Tiktok, featuring discrepancies between the actual weight of the food items—like the chicken and the salmon—and the weight indicated on the labels at different NTUC FairPrice branches.

If you’re curious which videos we’re referring to, you can watch the summary of it here:

CASE also advises the customers to double-check the weight of the pre-packaged items if they are sceptical about what is stated on the labels.

The President of CASE, Melvin Yong, who is also a Member of Parliament for Radin Das, remarked that FairPrice has already clarified that the incidents were probably caused by human error.

He added that CASE is assured by the measures that FairPrice has established to guarantee the accuracy of their weighing scales, and that more measures have been put in place to “minimise such incidents from repeating”.

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Additional Protocols Implemented by FairPrice

With regards to the aforementioned incidents, FairPrice has already extended their sincere apologies towards the customers in question on their Facebook Page, while promising to investigate the “mislabelling” incidents.

FairPrice reiterated that their weighing scales have been “independently calibrated by authorised vendors certified by the authorities,” and they are checked on an annual basis and go for maintenance twice a year.

Presently, it has started requiring all its stores to check the accuracy of the scale before opening for business.

“Fresh products that have already been labelled will also have their weight rechecked to ensure label accuracy,” FairPrice said, so don’t be surprised when you find double labels on the products you buy.

It’s just part of the process to ensure that labels are dependable.

Small Tips for Ensuring Good Purchases

Furthermore, Mr Yong offers more tips towards the customers, like how they should always ensure that the weighing instruments display a ‘zero’ first before they start weighing their items.

Should the weight or price display be “unclear or inaccurate”, they should always alert the staff to the problem so that they can resolve it as soon as possible.

 And if the customers have any reason to doubt the weighing machines, they can confirm the trustworthiness of the instrument for the “ACCURACY” label, which is a sign that it has been verified and checked by the authorities.

Therefore, to those who are intending on bringing your own weighing scales, you may place them back into your kitchens, because you won’t be needing them.

Lastly, consumers should scan their receipts as well to ensure that their purchased items and prices are reflected correctly.

It’s just small things to ensure that you’re not being bamboozled or that you didn’t accidentally scan an item twice whilst you’re checking out the items on your own.

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Feautured Image: Tiktok (@ben20220207)