Complaints made to CASE for pushy salespeople because customers were afraid to say no

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Walk into any mall and you’ll find people standing outside their stores, be it a popup or permanent stall, approaching you and trying to get you into buying their products.

Some of them stopped after you said no, while a few more persistent salespeople proceed to smear their products on your hand and get you into their shop (read: the lion’s den) to sell you their products.

Have you met with such people before, and were you pressured into buying things like the following people did?

Student pushed to make purchases worth over $600

This was what happened to a student aged 21 in August last year at Nex where he was approached by one such salesperson from Dead Sea Premier who couldn’t seem to take “no” for an answer.

After luring him into their shop on the pretext of letting him wash his hand, she started introducing more products to him. He said he bought the first product just to get her to stop pestering him, but she held him back and started introducing more.

At the end of his impromptu shopping trip, he spent over $600 on six products like exfoliating gel to cream masks. His mother encouraged him to report to Consumers Association of Singapore (CASE) and he managed to get a full refund by the end of the month.

Woman forced to make multiple purchases because shop refused to hand back her credit card

Another woman, a customer service associate aged 28 filed a complaint against Orogold after spending about $500 because the salesperson refused to return her credit card after the first purchase and, instead, proceeded to introduce more products.

Because she was in a rush, she bought two more products after her first purchase. Her sister convinced her to report to CASE, and she was advised to request a refund for her second and third purchases because she was pressured into buying them while her first purchase was made willingly.

She, too, received her refund within a month of filing the complaint.

There are more of such cases happening in Singapore, and they’re increasing

According to CASE executive director Seah Seng Choon, complaints like this have increased over the years. Compared to three complaints made in 2013 and 2014, 7 complaints were filed in the first 4 months of this year.

It was also mentioned in the report that from 2013 to April this year, the beauty industry has received more than 1971 complaints with regards to “questionable sales tactics”. CASE has told Singaporeans to “not be shy to say no and walk away from the seller”.

If you are dissatisfied with your purchase, you can file a complaint with CASE

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It was also mentioned that if you are unhappy with your purchase, you can file a complaint with CASE. How many of us think that this will backfire spectacularly?

On a separate note, trying to blame salesperson for being pushy is like blaming a lion for hunting: that’s what they need to do to survive, isn’t it?

That’s the way the world works: you try to keep your money to yourself and they try their damned best to take it away from you. 

And finally, one question we really want to ask, where are the Jover knights?

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