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GetGo Customer Claims Poorly-Maintained Vehicle Causes Him to Get Into An Accident

2023-03-10 , 10:26 am

Over the years, GetGo has grown in popularity as a car-sharing service provider. In fact, it was even to the extent of being classified as Singapore’s largest car-sharing service.

On 9 March, a customer posted on Facebook about his unpleasant experience renting a GetGo car in late January, describing the car as having “evidence of physical damage to vehicle and vehicle malfunction”.

He claimed that the poor state of the car was what had caused him to get into an accident while driving along the Central Expressway (CTE).

Car Had Problems Even Before Collection

Image: Screengrab from Facebook (Complaint Singapore)

In his post, he stated that he had observed some problems with the car when he went to collect it and proceeded to upload some photos of the automobile during collection.

The vehicle dashboard was lit up with many warnings of malfunction, which can be seen in the photo below.

For the uninitiated, the symbols that were lighted up include:

Engine Warning Light: Something’s wrong with your engine and you should get it checked soon
Battery Alert Light: There’s a problem with the car’s charging system, which could include a loose or damaged battery cable or a bad alternator, among others
Oil Pressure warning light: Something’s wrong with your car’s oil pressure system; this could mean you’re running low on oil or there isn’t enough lubricating fluid circulating

Serious warnings aside, the exterior isn’t exactly optimal as well.

These photos indicated that the car had not been well-maintained, with the paint being chipped off at certain parts and also attaining some physical damage.

Evidence of paint scuffs could also be observed on the front of the car.

Even a part of the car had been slightly detached at the back.

After noticing these issues, he reported them via the GetGo app and chatted with a live agent, who rebooted the car remotely before it could be started.

Now, you would have thought that, with all the alarming indicators, especially oil pressure system, engine and battery issues, no one would take such a vehicle.

But he did.

It Was Not a Smooth Sailing Ride

The customer continued to recount in his post that although he was not driving fast, the car skidded slightly as he turned the vehicle.

However, he attributed that to the oily surface of the carpark carried on driving.

While he was on the CTE, the car began to swerve left and right, and there was no anti-lock braking system (ABS) to help him regain control of the vehicle. He quickly realised the braking system was not functioning as the car went to the next lane.

In an attempt to avoid hitting the car in front of him, the car started spinning, and it hit the centre guard railing twice before the car finally stopped.