A five-year-old girl was trapped inside a GetGO rental car for 20 minutes before being rescued by the Singapore Civil Defence Force (SCDF). The incident occurred due to a suspected door system failure.
The accident happened around 11:00 PM last Friday, 25 Apr 2025, at the foot of an HDB block in Woodlands.
Panic Moments for Family
The mother of the trapped child later shared online that the incident happened as her family of four was preparing to use a GetGO car to return home.
Advertisements
After unlocking the vehicle through the mobile app, she let her five-year-old daughter enter first, but the doors suddenly locked automatically, trapping the child inside.
When the mother tried to unlock the doors again through the app, the system displayed an “information error” message.
She quickly contacted GetGO’s customer service, but even after five minutes of attempts, the staff couldn’t remotely unlock the doors.
“My daughter was crying. I was afraid she would become emotionally distressed, so I tried to comfort her while staying on the phone with customer service,” the mother said.
Video footage provided by the mother shows the shared car parked in an open-air car park below the HDB block. The girl can be seen trying to press the unlock button from inside, but the doors remained locked.
In the video, the distraught mother says she felt both helpless and desperate as she watched her frightened daughter through the car window.
“Can you imagine that feeling? Seeing my daughter alone inside the car and not being able to do anything about it,” she explained.
SCDF Forced Entry to Rescue Child
Due to concerns for her daughter’s safety, the mother called the SCDF for help. Upon arrival, SCDF personnel successfully pried open the car door and rescued the girl.
Advertisements
The video shows several SCDF officers surrounding the vehicle. Once the driver’s door was opened, the child immediately embraced her father, visibly shaking with swollen, red eyes from crying.
When her mother asked, “Are you okay?” the girl responded with a slight nod.
GetGO: First Incident of Its Kind
In response to Shin Min Daily News inquiries, GetGO stated that user safety is their top priority and they are taking this incident very seriously.
GetGO mentioned this is the first such incident they’ve encountered, and they are conducting a thorough investigation to understand why the door locking mechanism malfunctioned.
The affected vehicle has been removed from their platform, and they will review their emergency procedures to improve response efficiency in the future.
Advertisements
The company added they are maintaining close contact with the affected family, providing necessary support and updates on the investigation.
GetGO has also clarified that the family will not be held responsible for any damage to the vehicle.
These GRCs & SMCs will have the toughest fights in GE2025; here’s why:
Read Also:
- Former Radio DJ Billy Wang Loses 21kg in Three Months, Returns to Singapore for Election
- PM Wong Warns Against Foreign Political Interference and Identity Politics During Election
- SDP Candidate Dr Gigene Wong Issues Two Apologies after Using Racial Slur to Describe Teammate during Election Rally
- Man Plans to Sell Flat After Neighbour Washes Floor 10 Times Daily with Chemical Mixture and Makes Noises at Night
- China Cancels 12,030 Tons of US Pork Orders amid 172% Tariff Standoff with Trump Administration
- These Are the 5 GRCs / SMCs That Will Have a Tight Contest in GE2025
