GrabFood might be huat-ing as people are staying at home and have forgot that dabao-ing still exist, but its parent company, which runs its iconic ride-hailing arm GrabCar, isn’t doing well.
People aren’t travelling, which means they can’t earn much from the commissions from drivers.
And now, they buay tahan liao.
Grab Replaced Performance Bonus for Drivers With new System
Just like any industry, the ride-hailing industry has been hit hard during the COVID-19 outbreak. In April, CEO and co-founder Anthony Tan said that this is the “single biggest crisis” to hit the company.
In end-March 2020, the company announced that their senior leaders would be taking a 20% pay cut.
Initially, back in February 2020, they’ve decided to drop the Super Steady programme, whereby drivers would get a cashback of the commission if they’ve clocked a minimum number of trips monthly.
For example, for a driver who’s clocked at least 200 trips per month for 4 months, she’ll get 10% of the commission she’s supposed to pay Grab for that month.
But that came back after an outcry from drivers.
They then decided to keep that system until May 2020.
It’s now June 2020, and let’s just say that they’ve kept their promise.
This will end on 22 June 2020.
Unless you’re one of the 18,000 drivers.
The Special 18,000
Instead of building up your “streak” by having 200 trips monthly consecutively to get the sweet 55% off your commission, you can’t do that anymore.
Instead, you’d have to fight for it…not with yourself but with other drivers.
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The top 18,000 drivers who contributed the most commissions (i.e. more trips…or more expensive trips) would get a 12% commission rebate. If you’re a GrabRental driver, you’d get an additional 8% rebate.
There’s still a DR/CR requirement (i.e. cannot cancel too many times), and that auto-accept must always be on (cannot anyhowly choose passengers).
Ah, I find it refreshing to write the phrase “choose passengers” now.
The name for this new system is called Grab Performance Rebate.
Although it seems like Grab might be saving costs here, it actually makes sense: the Super Steady programme gets a tad more difficult to achieve since one would need to get 200 trips a day. That’s 10 trips a day if you work 20 days a month—even if you work 24 hours a day, it’d be tricky given that everyone’s staying at home.
The Grab Performance Rebate will start from 1 July 2020.
Of course, now you’d be wondering: okay, Grab is bleeding, drivers are bleeding…but GrabFood is huat-ing. Why can’t family members help each other?
According to Grab Singapore head…not enough lah.
Loss in Transport is Too Much to Handle
There’s since been a 60% increase in GrabFood orders since October and November last year, but according to Grab Singapore’s managing director Yee Wee Tang, that’s not enough to cover the loss in the transport business.
He said that the transport business is bigger than the food business.
He added, “When you look at driver income, while it has helped that the drivers have also some other jobs in terms of food delivery, it doesn’t cover the drop in transport (business).”
In addition, Grab’s plan to move into its own building by the end of 2020—a $181 million building in one-north business district—will also be delayed by a couple of months due to the halt in the construction sector.
But he’s optimistic and thinks that they’ll revert to pre-COVID-19 in the next six months.
Well, at least they’d still be operating.
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