Grab Rider Allegedly Received $500 Grocery Order That Needs 7 Trips & is Just Paid $8 for the Job

The Covid-19 pandemic has forced us to improve our personal hygiene and appreciate eating outside, but it’s also made us lazier.

Nowadays, we order all our groceries online, even though the supermarket is just a five-minute walk away.

We say it’s because we want to reduce contact with other members of the public, but it’s really because we want to increase contact with our sofa.

Consequently, riders have been up to their neck in deliveries, scrambling all over the country to give people their broccoli and tomatoes.

And if the platform doesn’t manage this influx of orders properly, the riders are the ones who end up suffering.

Grab Rider Allegedly Received $500 Grocery Order That Needs 7 Trips 

A disgruntled GrabFood rider has taken to Facebook to complain about a large delivery order that he was underpaid for.

A Facebook user detailed the incident in a post on Tuesday (6 Oct).

According to the rider, he received a “super large” order on one of his workdays.

And when he says “super large”, he wasn’t exaggerating.

The rider allegedly received a single delivery order which had $500 worth of groceries.

And because the order was so large, the rider was forced to make seven trips back and forth to complete the delivery, even though it was a single order.

This cost the rider time and money, preventing him from accepting and carrying out other deliveries.

But Grab would surely compensate him, right?

Oh, they did. But the compensation wasn’t exactly commensurate with the task.

Compensated Just $8

The rider actually tried to resolve the issue before carrying out the delivery. He contacted Grab’s support team, saying:

“This is a super large order, may take more than a trip to complete. Are you sure this is really OK to deliver? Will I be compensate base on the number of trips? If can’t, I will proceed to cancel.” 

The support team, however, allegedly dodged the question and told him to proceed with the delivery as he’ll be compensated subsequently.

When he asked how much this would be, he was told not to worry, and that he would be compensated.

Unfortunately, he later found out that this was a huge mistake.

After completing the large delivery, he received a paltry compensation of just $8.

When he contacted the support team to report this, they allegedly said: “Sorry, this is the maximum we can compensate to you.”

Th rider believes the problem lies with Grab’s ordering system, as it allows customers to order as much as they want even though the delivery charges are capped at a certain amount.

“So now, who is paying the price? The grab riders!” he said.

He said he received the large order at 6pm, and only completed it at 7.30pm. Given that it was during a peak period, he could have received and completed many more orders during that period, and, consequently, earned more.

The rider ended his post with a warning to other food delivery riders:

“So guys, just wanted to tell you, if you ever receive this kind of order, if you are pretty sure it will take u more than 2 trips, just CANCEL it! Grab won’t help you, they will tell u to proceed anyway.”