When enjoying a well-cooked meal (where everything is cooked enough that it’s dead), the last thing you’d expect is for your meal to bite back.
But well, then this happened.
Mr Bradly Button, an Australian passenger, was aboard a Singapore Airlines (SIA) flight, on his way home to Melbourne after visiting a friend in Wellington.
As he was finishing up his in-flight rice meal, he experienced a “sickening crunch”.
He then spat out his food and found what appeared to be a chipped tooth.
The flight attendant that attended to him attempted to pass it off as a small rock. She insisted on the need to take the “small rock” away for testing.
The experience was understandably unpleasant for Mr Button.
He was uncomfortable for the rest of the flight since “just the idea of having someone else’s body part in my food is not nice.”
SIA’s Response
The presence of a “foreign object” in the customer’s meal has been confirmed by an SIA spokesperson.
It was added that the meal was not prepared by the airline’s usual catering service provider SATS.
Singapore Airlines has apologised to Mr Button for the “negative experience and for the inconvenience this has caused”.
They are currently investigating the incident and have sent the object for analysis in Melbourne.
“Once the results of the analysis are known, we will determine what the most appropriate course of action to take is,” the spokesperson said.
In other words, it’s still not confirmed if it’s a tooth or simply a small rock or a big rock.
Apology
SIA has always tried to uphold their flights to a certain quality and they have a slew of accolades to prove it, including being named ‘World’s Best Airline’ in Skytrax’s World Airline Awards just last year.
As a result, the spokesperson admitted that they “expect all of our meals to meet a consistently high standard and we are disappointed in this discovery.”
As compensation, Mr Button was given a $75 voucher.
He told the Australian Associated Press (AAP) that it could only use on duty-free products in Singapore Airlines flights.
Not The First Time
Even with SIA’s list of awards, this is not the first time the airline has come under fire.
While many of the complaints might not be reasonable, this is one of the cases where Mr Button has every right to be upset, though it was probably just an unfortunate and unforeseen circumstance.
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