Remember the good old days where there were daily fights between drunk uncles at coffee shops and netizens sharing lengthy accounts of their rude waiters, bad customer service, and dead insects in their soups?
These things were taken away from us for two months, but now that dining out is allowed again, they’re coming back with a vengeance.
Yes, on the very first day of Phase Two, where residents could eat outside for the first time in over two months, there were several fights, people were arrested, and now, one resident is crying foul over a horrible experience at a Thai restaurant.
Mookata Restaurant Table Toppled As It’s Supported By Paper Cups, Scalding Elderly Dad’s Arms
A disgruntled customer has slammed Thai steamboat restaurant Siam Square Mookata after her father was scalded at their Golden Mile Outlet due to the restaurant’s negligence.
Facebook user Ashleigh Ng detailed her family’s awful dining experience in a post on Saturday (20 June).
According to Ng, her family decided to celebrate Father’s day with a meal at Siam Square Mookata on the first day of Phase Two.
The family celebrated two days earlier because her father had a heart procedure scheduled for the following week.
As they were eating, the table toppled all of a sudden, causing the boiling hot liquid from the wok to spill onto her father’s body, scalding both his hands.
The liquids also splattered all over her mother’s leg and their mobile phones, damaging it.
They discovered that the table toppled because one of its legs at the base was supported by paper cups.
But what stung more was the indifference showed by the staff members and the restaurant’s supervisor to her father’s pain.
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Poor Customer Care
Ng said that a few staff members quickly moved the table away after the incident and the outlet’s supervisor came over to apologize.
But after his brief apology, the supervisor returned to his table with his friends and continued drinking.
Ng said that the restaurant’s staff members did not show any concern for her father, and never asked about the seriousness of his injury.
Nor did they offer any first aid or ice to alleviate his pain.
When the family approached the cashier counter, one staff member assumed that they wanted to pay, and handed them a discounted bill with 15% off.
But the family wanted to speak to the supervisor, who was still drinking with his friends at this point.
When the supervisor came over, the family explained that the wonky table was unsafe for customers to dine on, and the supervisor replied: “Why not we offer you 50% off?”
Ng was incensed by this offer, as it wasn’t money she was concerned about but her poor father.
She said that her father is a GrabFood delivery rider and had to work the next day.
“He is so worried that he don’t even dare to go hospital and can’t work to support our family expenses,” Ng wrote.
In the end, her father went to a 24-hour clinic and paid $131 to get treated because it was “too painful to bear”.
Restaurant Boss Allegedly Asked Her to Lie About The Incident
In an update the next day, Ng says she spoke to the general manager of Siam Square Mookata about the incident.
She says that he was “arrogant” and insincere, and displayed no concern for her father.
The manager admitted that the table was supported by paper cups, but said it belonged to Golden Mile Tower.
He claims that he has many tables and they are shared among several tenants at that area.
To make matter worse, the manager allegedly offered to compensate the family for her father’s medical expenses but only if Ng lied on her post and to news outlets that her father had fallen by accident and “injured himself”.
He also warned Ng that if she were to try and claim insurance, the insurance company would take his side.
When Ng said that his staff members should have offered to help her father with his injury, he allegedly replied: “my shop already short of staff to serve where got time to handle this injury issue?”.
Ah, dining out, how we’ve missed you.
The restaurant hasn’t responded yet, nor issued a formal apology. It remains to be seen if this Mookata Drama will have another episode.
Do note that, however, this is still a one-sided story. There have been comments claiming that the family had stayed in the restaurant longer than expected for the free-flow ice-cream, but that’s not confirmed.
Heck, nothing is confirmed. You just have to live through stories like this during Phase Two.
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