NTUC FairPrice seems to be having their fair share of trouble recently.
Whether it’s the wrong weight in their chicken breast, being insinuated for dishonest practices, then coming fire again, now over a piece of fish…
I can’t imagine their PR department having a swell time, and they probably wish they could eradicate Tiktok off the face of the Earth since they’re constantly racing against time to salvage their credibility every time someone comes up with evidence of them surcharging their customers.
Not Fairly Priced anymore indeed.
The Contents of the Salmon Tiktok Video
On Wednesday (7 February), a Singaporean Tiktor user weighed a piece of salmon that he was purchasing on NTUC FairPrice’s own weighing scale.
And lo and behold, the label might state the fish weighs 0.296kg, but the weighing scale stated that it was 0.176kg.
That’s a 120-gram difference.
When translated to prices, it could almost take off a whole dollar from the labelled $9.15.
@ben20220207#ntuc #fairprice #singapore #fyp #case♬ original sound – Ben1841
Something fishy is definitely going on here….
Once More, into NTUC FairPrice’s Response
When CNA asked FairPrice about the weight discrepancy, the supermarket said: “Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ And Mo Kio Hub is likely caused by human error.
“We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred.”
In more layman terms, it reads: Mistakes happen lah, can you please give us some face and approach our staff for any mistakes instead of posting it on the internet and ruining our reputation?
Although these videos won’t deter frequent customers from shopping at their supermarkets due to the sheer convenience and long patronage, it has certainly loaded the customers’ baskets with a healthy amount of scepticism towards any produce and poultry they pick up.
It should be noted that this salmon video came up after the first Tiktok video that showed a piece of chicken breast weighing 0.165kg instead of the labelled 0.224kg.
Likewise, FairPrice has already apologised for that incident twice on two separate posts on Facebook on 5 February and 7 February respectively.
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Weighing the Problem
In defence of their weighing scales, FairPrice has asserted that their weighing scales are “independently calibrated by authorised vendors certified by the authorities”.
To further prove their accuracy, NTUC FairPrice added, “The scales are checked on a yearly basis and undergo maintenance twice a year thereafter, it is affixed with its respective certification dates.”
Yes, we get it, you have receipts to prove that you haven’t been negligent with the maintenance.
In view of the recent incidents that have created much doubt, however, FairPrice has also decided to add more preventive measures where their stores have to conduct daily checks on the scales before opening for business.
Fresh products that have already been labelled need to be re-checked as well to ensure the accuracy of the labels.
That sounds like a good protocol to implement since fresh produce are liable to changes due to many factors, although I hold some pity for the opening staff. I hope you get a pay raise for this.
FairPrice then reiterates that customers who discover any mislabelling are encouraged to approach the staff members of the store.
“To safeguard the interests of our customers, we have in place a policy where we will honour a full refund or exchange for products that have been inaccurately labelled.”
Message received, for the third time this week.
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Featured Image: Tiktok (@ben20220207)
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