NTUC FairPrice Staff Went Beyond Duty & Helped Customer Find ATM Card in Drain

I subscribe wholeheartedly to this: when I work, give 101% or don’t give at all.

While the extra 1% might not be noticed by your boss or the clients, you’ll develop a habit to do everything to the best of your capability. Like what Aristotle said, “We are what we repeatedly do. Excellence is not an act, but a habit.”

Which is precisely why I’ve made it a point to ensure that every word in my article is meaningful, informative and entertaining, and that my articles always manage to educate through entertainment.

If need to, I’ll spend the extra hours in the office just to ensure that a word used is correct.

…

…enough of my bullshit already because my lazy boss only reads the first few paragraphs of our articles. The fact of the matter is I just do what is required of me to do: if I should do anything more, I’ll be arrow-ed to do even more.

Staying back in the office for one more minute in the office is hell. Why would I give 101% when I’m just paid that meagre amount every month? After all, no one would notice my extra effort, right? Everyone looks so damn busy when the boss appears—I’m just one of the many.

But it seems like an NTUC FairPrice staff doesn’t subscribe to my mentality, for she did more than what’s expected of her.

Helping a Customer Fish Out an ATM Card

Drains are double-edged swords: they help prevent floods by ‘sucking’ in water but at the same time, they suck objects into them like magnets as well. We’ve all dropped something into a drain before, be it a coin, a key or even a card.

And that’s what Ms Quek, a regular customer in the NTUC FairPrice outlet at Jalan Kayu, experienced.

On an unspecific day, after Ms Quek was done with her grocery shopping, she dropped her ATM card into a drain just outside the outlet.

Judging from Google Map, it should have been this drain:

An NTUC FairPrice staff, Bustos Glenda San Miguel, saw it and decided to extend a helping hand: she tried using a thin rod to fish the card out but failed to do so.

Ms Quek looked disappointed and gave up on the card. She then went home, certain that that would be the last time she saw the card.

If I were Glenda, I’d have gone back to the outlet and tell my colleagues about it with a laugh (I know I’m evil like that).

But not Glenda, the hero without a cape but with a purple uniform.

After the store was less packed (which means she’s got time), Glenda went all  out to try to retrieve the card herself.

According to NTUC FairPrice, it was not because she knows the pin number and wants to buy some new bags (see how evil I am to have even thought about that?): it was because she knew how Ms Quek must have felt and was therefore determined to help her.

Soon after, she managed to retrieve the card but didn’t stop at that: she even washed and cleaned it before contacting Ms Quek to collect her card.

Pretty sure Ms Quek was so impressed, she contacted NTUC FairPrice with this story, and Glenda was featured in their Instagram Page.

 

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When all hope was lost, Bustos Glenda San Miguel swooped in and saved the day! After doing her grocery shopping at FairPrice Jalan Kayu, regular shopper Ms Quek dropped her ATM card into a nearby drain. Seeing her struggle, Glenda lent a helping hand by using a thin rod to fish the card out. Yet, their attempts proved to be fruitless. Disappointed, Ms Quek gave up and returned home. Knowing how Ms Quek must have felt, Glenda was determined to help her. When the store was less packed, Glenda continued her attempts to retrieve the card and was eventually successful. She also washed and cleaned it up, before contacting Ms Quek to collect her card. Give Glenda a 👍 for her determination to help others. #FacesOfFP #FPbetterlives FairPrice | Jalan Kayu, Blk 447A

A post shared by FairPrice (@fairpricesg) on Jan 21, 2019 at 4:59pm PST

Moral of the story?

Don’t be like me. Be like Glenda.