We often hire professional photographers for special occasions and events because they’re able to capture these moments better than we can.
With a lifetime to look at these beautiful photos and cast your mind back to that special day, all the money you spend will certainly be worth it.
Unless, of course, the photos come out looking like it was taken with a phone from 2012.
Woman Complains About Amateurish Photos Taken by Professional Photographer
A woman has taken to social media to air her grievances over the photography services of a company called Afford-A-Graph.
She recounted the incident in a Facebook post yesterday (12 May).
The woman said she and her husband recently booked an Ocean Suite at Sentosa – which costs S$2,000 a night – because their daughter loved aquariums.
The suite offers guests an underwater view of over 40,000 marine fishes in the comfort and privacy of their own room.
So they’d be able to capture the memories forever, they hired a company called Afford-A-Graph which offered photography services.
The woman said they chose the “director photographer” which cost them S$360 for 1.5 hours.
On the day of the shoot, the woman claims the photographer was 30 minutes late, but that it didn’t irk them much at first.
The photographer was also “very quiet” during the shoot, didn’t interact much with the family, and didn’t seem very interested in taking the photos, she wrote.
The woman and her husband later discovered that these issues would be the least of their problems, as the photos taken didn’t turn out as well as they had hoped.
“Basically very dark with poor composition, and doesn’t seems to be the work of a director photographer,” she said.
When she asked the photographer why the pictures were so dark, he said it was because his boss never instructed him to bring along a studio light for the shoot.
They then asked the company if they could make the photos brighter, but claimed to have not heard from them since.
The woman said they were even blocked by the company on Facebook and Instagram after trying to reach out to them.
So, are the photos really as bad as they think? To illustrate how amateurish the photos look, the woman posted several side-by-side comparisons with photos taken on their own phones.
On the left are photos taken on their phones, and on the right are the photos snapped by the photographer.
She also shared a screenshot of an earlier conversation she supposedly had with someone from the company, who confirmed that the photographer would be bringing along a studio light for the shoot.
Here’s the full Facebook post.
Company Responds
Not long after, Afford-A-Graph responded with a Facebook post of their own.
The company said that the series of pictures shared by the woman on Facebook was an “unfair misrepresentation” of their work, as they “posted only the worst images of the bunch.”
“We do admit that the photos do not look good but in a shoot, it is only natural that some of the images will not look as good,” the company said.
As for why the photos were dark, Afford-A-Graph explained that “bigger lighting” couldn’t be included in the shoot as it could “possibly scare the fish and cause them to slam into the glass.”
It added that the woman agreed to have more shots taken outdoors as a result.
In regard to their slow response, the company admitted it could have done better.
“We are a small team and customer service is a huge issue because we only have 2 people managing customer service,” it said.
However, they shared a screenshot of a conversation with the customer which seemed to contradict her claim that the company became unresponsive after she requested to have her photos brightened.
They also explained that they blocked the customers’ Instagram profiles as they were making “hurtful and non-constructive” comments.
“While we are certainly not perfect, we are trying our best to provide a high level of customer satisfaction but inevitably we will have our mistakes as well,” the company said.
“However we are working our best to keep improving and we are certain many of you felt that way, and we will continue to do so!”
The company’s post was accompanied by other photos of the shoot which they presumably view as a more accurate representation of their work:
What do you think?
Featured Image: Facebook (Jacquelyn Ng)
Would you be jailed for being half-naked in public? Well, the answer will shock you. Seriously. Watch this to the end and you'll understand:
