Lady Claimed Popular Game Store Qisahn Ghosted Her During CB Period When Repairing Her Game Console

Life sucks when your Nintendo Switch is spoilt during the Circuit Breaker period. What can you do during the two months then?

Reader Bao: I don’t know. Netflix?

Well, you must be one who doesn’t have a Nintendo Switch then. Life’s different without it.

Which is why Facebook user Carmen Chan had sent her Nintendo Switch for repair before the Circuit Breaker period hit, and unfortunately, she had to go through life without it.

Lady Claims Popular Game Store Qisahn Ghosted Her During CB Period; Qisahn Has Responded

According to Ms Chan, she realised that her Nintendo Switch wasn’t working well a day before PM Lee took to stage to tell us about the Circuit Breaker.

She then went to Qisahn, one of the more popular independent game stores in Singapore, for repair.

The staff allegedly told her that it would take about 2 to 3 weeks to repair—and do note that no one knows that Circuit Breaker would be announced the next day.

The staff said that they will call her before commencing any repairs.

All good except that this happened:

And that was when shit hit the fan for Ms Chan, as she alleged that the shop completely ghosted her for the next four weeks.

During the four weeks, she did the following:

• Email them
• Message them on Facebook Messenger
• Called them
• Post Facebook comments on “almost every post”

Finally, someone replied to the comment and claimed that they had just received an email, and finally, she received a call from them, saying that it’d cost $170 to repair it and it’d take two weeks.

Two weeks later, she received this email:

Ms Chan’s beef with the shop is that they didn’t apologise in any of their posts.

Here’s her post:

Qisahn’s Response

In less than a day, Qisahn responded to the allegations via their Facebook Page.

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Just like what Ms Chan said, Qisahn admitted that they had missed the repair, and therefore responded to her once they realised that. And as per what the email stated, they were unable to do the repair.

They then addressed each of Ms Chan’s point:

Lack of Communication
Due to the Circuit Breaker measures, Qisahn closed 7 out of their 9 communication channels.

Lack of Apology
Qisahn claimed that they did apologise to Ms Chan for failing to follow up with her after a month.

Lack of Explanation for Being Unable to Repair
Qisahn admitted that they didn’t try to explain because “motherboard repairs are especially difficult”.

You can read their full post here:

Ms Chan then responded on her Facebook post with this:

“I would just like to add on, they did not tell me that they missed my repair though(through phone). They just inform me about what is wrong and how long for it to repair. That’s it. I don’t remember them apologising through phone but that’s all memory so i’ll just leave it.”

So, whose fault is it?

I think I’ve the answer:

Nevertheless, here’s a lesson for us all: keep everything we use often in tip-top condition, and maintain them regularly. You never know what’ll happen next.

Just ask anyone whose air-con is leaking water now.

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