Scoot’s Update About Email Hoo-Ha: It Was a Human Error & Will Be Contacting Affected Customers

Yesterday, Scoot’s customers probably had a huge scare when they received not one, not three but multiple email notifications from Scoot telling them that they have booked a flight to Guangzhou and reminding them about getting a negative Covid-19 certificate.

The problem? They didn’t buy any flight tickets.

On the same day, Scoot took to their Facebook page to apologise for the error.

They explained that the emails were actually meant for passengers who were booked on a flight departing on 30 Aug 2020.

An investigation is underway, they announced, although preliminary investigations revealed that there were no hackers involved.

And now, they have an update on the incident.

Scoot’s Update About Email Hoo-Ha: It Was a Human Error & Will Be Contacting Affected Customers

In the same post previously made to clarify the multiple unwarranted emails, Scoot said that the entire incident was caused by a human error.

They added that the email was sent to the wrong mailing list.

The list consists of customers who had previously flown with Scoot in the past, as well as those who are going to fly Scoot in the future.

There was no security issue and no new bookings were created.

There was also no leak of sensitive personal information, they assured, adding that no third party was sent any emails with personal information.

Will Be Reviewing Processes

Scoot also added that they take a serious view of this incident and will be looking at how to review their processes to avoid a repeat of this incident.

Singapore’s Personal Data Protection Commission (PDPC) has been informed and everyone who is affected has been contacted with an explanation.

You can read their full update below:

Rumours About Getting Hacked

Now, if you’re wondering why erroneous emails became a security issue, it’s because of what happened yesterday.

People panicked and tried to get to Scoot for clarification, especially since the email contained their full names, but couldn’t get through.

It got so baddy that people in Hardwarezone speculated that its database has been hacked, or that it’s a phishing email.

Some, however, were happy that they can finally travel for free:

Unfortunately, their dreams were dashed soon after.

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