Scoot Apologises After Sending Multiple Emails About COVID-19 to Customers Who’ve Not Booked Any Flight

By
George Yang
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Some Scoot ex-customers might have a shock of their lives today.

All of a sudden, some of them received not one, not five but multiple (some up to 62 emails) similar emails from Scoot, claiming that they’ve booked a flight to Guangzhou on 30 August, and reminding them that they need a negative COVID-19 certificate before they can board the plane.

The thing is, they’ve not booked any flight there.

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Image: Tenor

Scoot has just proudly shown us in a Facebook post that they’ve converted their passenger planes to cargo planes, and instead of people applauding their efforts to adapt to the pandemic, the comment section is full of people posting about their “phantom” bookings.

This is how the subjects look like…

Image: Facebook (Ming Xun Tay)

…and here’s part of the contents of the email:

Image: Facebook (Zann Ong)

It got so baddy that people in Hardwarezone speculated that its database has been hacked, or that it’s a phishing email.

One of the reasons why people panicked is that they apparently couldn’t contact Scoot, and the email even contained the real name of the passengers.

Some, however, were happy that they can finally travel for free:

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But this select group of people might be disappointed because it’s an error.

Scoot: No, We Not Giving Free Flights to You

Scoot has since come out to clarify that it’s an email that was “mistakenly sent”, though it’s not revealed why the email was sent to people not involved in the flight multiple times.

Dear Scoot CommunityScoot would like to clarify that an email that was meant for passengers booked on TR100 from…

Posted by FlyScoot on Tuesday, 25 August 2020

Here’s their response in full lest you can’t read:

Dear Scoot Community

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Scoot would like to clarify that an email that was meant for passengers booked on TR100 from Singapore to Guangzhou, departing on 30 Aug 2020, 0515hrs, to inform them of new travel requirements for their flight, was mistakenly sent to other customers who were not on the flight. Scoot is currently investigating the matter and will provide an update on the findings when possible. For now, it has been established that there was no data breach or leak of personal information. Scoot sincerely apologises for this oversight and our highest priority is establishing what transpired and rectifying the errors.

Thank you for your kind understanding.

– The Scoot Team

So for the dude who’s packed up for a free holiday on 30 August; unpack now or go for a staycation this Sunday instead lah.

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George Yang
Email: [email protected]