Elation has very quickly given way to despair, gripes, ‘ghost’ riders and a multitude of other problems just a mere 10 days after the much-anticipated Go-Jek ‘enhance beta phase’ launch.
Launched in different phases to select credit/debit cardholders and locations at first, the 10 January 2019 launch heralded Go-Jek’s full and proper arrival into the Singapore market after months of preparation.
However, it would seem some really painful teething issues have truly arisen.
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Naomi Hoe Facebook Post
On 20 January, Naomi shared her experience on a Facebook Post which has since garnered a whopping 4.4K shares and 146 comments.
Here it is:
Her post in full read:
Friends!!! Be careful when using Gojek. Don’t use card, only cash. Apparently Gojek Drivers are able to complete a ride without actually doing so, and in turn charging the Rider. Happened to my friend 😞
Especially to those who are considering Gojek for CNY visitations!!
In short, Go-Jek drivers could apparently ‘complete’ a ride without ever picking up their customers and to which end, Naomi suggested to only use cash for payment instead of using credit/debit cards.
More Evidence
If you needed more proof though, Naomi’s comment section appears to be a treasure trove of them.
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Apparently systemic with even more detailed evidence
Soon, other Facebook users began posting pictures of what seemed to be impossible riding scenarios.
As it turned out, the Go-Jek driver that ‘ghosted’ Naomi seemed to be a repeat offender.
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In this instance, he had according to statistics on the Go-Jek app, covered 16.3 KM in 4 minutes 35 seconds.
This equates to over 200kmh and would mean that if he had indeed completed the trip, he would have been speeding the entire way.
Which would have made him a very dangerous individual on the road.
Or, he could have simply been making use of a flaw in the app to charged for unfulfilled rides.
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Soon, images of other drivers appeared too.
Now, notice something? The cars are BMW and Mercedes. Don’t be surprised if your next Go-Jek ride is a Rolls-Royce #justsaying
No Replies nor Refunds nor Removal of Credit Card Information
Possibly due to an overwhelming influx of feedback and complaints, Facebook users shared too that they were having trouble contacting Go-Jek for their refunds.
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What’s worse was that another astute Facebook user shared that the app did not allow for one to remove his/her credit/debit card information.
Oh, the horror really.
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And since we are on the topic of ‘ghosts’ and ‘refunds’;
One ‘ghosted’ rider had apparently received ‘otherworldly’ contact from a ‘ghost’ driver who had offered to return him his money.
For the immaterial trip that didn’t take place of course.
He added too that it has been impossible get through to Go-Jek’s hotline.
Who knows, maybe Go-Jek has been but a dream conjured up by the collective Singaporean longing for options and promo codes, in the absence of Uber.
Here’s what NCMPs are, and what to expect after GE2025:
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