Just a couple of days ago, it was reported that an elderly lady had paid over $13,000 for products she didn’t need after a 5-hour-long sales pitch.
Just when we thought this is a once-in-a-blue-moon thingy, we hear about this elderly man, Mr Ye, who paid almost $4.5k for a facial treatment.
While it seems like a “he-said-she-said” situation, it seems that this Tampines shop has a history when it comes to unethical selling and following people to the bank.
Tampines Shop That Charged 87YO Over $4.5K For Facial Treatment Has 4 Complaints This Year
Responding to queries by Zaobao, the Consumers Association Of Singapore (CASE) said they’ve received four complaints regarding the Tampines shop between 1 Jan and 20 Sep 2020.
Most of the complaints are about the shop’s unethical sales techniques and how they pressured customers into paying for additional packages or treatments without their approval.
A $3,180 Haircut
CASE mentioned that previously, a customer had gone to the Tampines salon wanting a simple haircut.
However, she was pressured into buying a 20-session treatment package for her hair.
The staff attending to her had charged her S$3,180 for the treatment with her permission.
Similar to the elderly man, the woman paid S$2,000 via NETS, and the staff accompanied her to the bank to withdraw the balance amount.
When asked about their comments on CASE’s revelation, the owner of the Tampines shop reportedly declined to comment.
Some Tips To Avoid Falling For Unethical Selling
According to CASE, customers must be thinking clearly before they make any purchases.
One tip that they gave: if you, as a customer, feel uncomfortable and stressed out during a sales transaction, be firm, say “no” and leave.
If they try to stop you, call the police.
It was also suggested that people in Singapore can visit beauty salons marked with CaseTrust.
According to the Consumer Protection (Fair Trading) Act (CPFTA), sellers are not allowed to exert unneeded pressure on the customers, nor are they allowed to get paid for products or services that were not approved by the customer.
It was additionally reported that Mr Ye is now seeking help from CASE for his matter.
Related Article: 87YO Man Faced with $4.5K Bill for Face Treatment in Tampines; Staff Claimed He Even Asked for ‘Special Service’
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