If you think about it, we trust our banks with so many important things—it’s where we keep the bulk of our money, after all.
But what if that money somehow gets lost in the transaction?
Apparently, it happened to a man known as Daniel Sim on the Facebook page “Complaint Singapore”; he claimed that the S$6,000 he deposited was not credited into his UOB account.
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His Claims
According to his Facebook post, on 2 March, Mr Sim used a CDM 695 machine to deposit S$6,000 in cash into his UOB bank account at Bukit Batok Central. Satisfied with the transaction and thinking all was fine, he “happily” left the machine.
However, at around 6 pm the next day, he realised that the money he’d deposited had not been credited to his account. He rightfully questioned where the money had gone, adding three whole question marks to display his vexation.
At 7 pm, he called UOB’s call centre and was made to wait 20 minutes before customer service picked up his call. Allegedly, the officer rudely told him to wait seven days, and that she would ask the relevant department to return his call.
Frustrated by her rude attitude, he requested a call back from her duty manager, who called him back at 8.50 pm. The duty manager then insisted that he had to wait three to seven days for an answer, which he felt was “very inefficient”.
He concludes the post by slamming UOB and calling them untrustworthy, and demands the readers imagine how it feels to lose $6,000.
To his credit, that is pretty scary.
The Comments
Some comments basically told him to calm down, reassuring him that the money would be credited to his account in a few days.
Mr Sim did not seem to appreciate these comments, instead doubling down and calling UOB inefficient and unreliable.
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A commenter also reassured him by sharing their father’s similar experience, which ended with the money being reflected in the account after a few days.
Many comments also seemed to echo his sentiments, with many sharing their banking experiences with UOB (spoiler alert: none of them is pleasant).
Others shared their frustrations with UOB and supported him in the comments.
However, a few commenters noticed something was amiss with the picture of the receipt he posted.
It showed that there was no balance or available balance at all in the account.
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There was also a remark of “TSN 619” on the receipt, and the commenter informed him that technical support at UOB should know what to do.
Mr Sim’s replies did not address the missing balance.
UOB’s Reply
A spokesperson from UOB said that the bank has since apologised to the Mr Sim for the experience, and explained that the money was credited to his account on 6 March, four days after the incident.
They also assured customers that this sort of cash deposit issue is rare, and efforts will be made to resolve them quickly, if they are encountered.
In cases of machine failure, UOB can be contacted immediately at 1800 222 2121.
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