Slower Connectivity Speeds to US Sites For Singtel Users is Due to ‘Damaged Submarine Cables’

If you’re a Singtel user, you may have been frustrated over the excruciatingly slow Internet speed while surfing some websites last month.

Sometimes, you end up keyboard-smashing some random letters into the search bar, hoping your connection will suddenly get faster.

And sometimes, you don’t know why the Internet is so slow on that unlucky day.

This time, Singtel has an answer for the slowdown in network speeds for US websites and servers: damaged submarine cables.

How Were They Damaged?

On Tuesday, 21 March, a Singtel spokesman responded to queries regarding the slow connectivity on US websites and servers.

Several submarine cables were damaged in February by fishing activities and seabed movements caused by earthquakes.

According to the spokesman, the cables had to be shut down for repairs, and as a result, some of them were affected.

She mentioned that Singtel’s engineers had taken “swift action to implement mitigation measures such as re-routing traffic to other cable channels.”

“Repair works are being carried out by our cable partners to restore normal levels of service and are close to completion.”

Users could also experience intermittent slower transmission when viewing US-based content or connecting to specific gaming sites.

Some Twitter users expressed frustration over the lag they experienced while playing games.

One user replied to a tweet by Singtel Support responding to another user facing similar issues that a slowdown in the game Modern Warfare 2 had been detected.

The user said, “have been getting >200 ping, when previously had less than 10, frustrating to deal with.”

A ping is the estimated value of the game’s duration to register a command in milliseconds. A ping exceeding 100 milliseconds means that the game has noticeably slowed down.

The Singtel spokesman apologised for the inconvenience caused.

“We are monitoring the situation and assisting any impacted customers.”

Recent Connectivity Issues

Last year, Singtel users noted an issue with the connectivity of the 4G/5G data service.

According to Downdetector, the most outage reports were received on 22 September at about 7.37 pm, with a whopping 1,261 of them.

GOMO users, a data service provided by Singtel, were also facing similar issues, with some unable to access their mobile data.

Later that day, at 9.55 pm, Singtel updated its users on Facebook that the issues had been resolved, but the problems had persisted until the next day for some of them.

Singtel responded that its engineers were working overnight to fix the issues, which may have resulted in “sporadic signal loss.”