Customer Received ‘Rotten’ Chili Crab & Is Offered a ‘Live’ Crab Instead

It seems like PR disasters are all the rage these days. The past few F&B outlet fiascos in Singapore may not be fresh in your memories by now, but you must have heard of the United Airlines incident just last week.

And we have a new one for you today, PinkApron Lab. You can decide who’s right and who’re wrong here.

PinkApron Lab (as far as I can tell) is a home-based online food business. Which means they sell their food online, cook it at home, and deliver for you. Their menu seems to change every once in a while, and is currently offering Chilli Crab. Sounds delicious, and looks quite good too, from the pictures.

Unfortunately, one customer got it bad. Take a look.

A seemingly rotten crab turned into a heated discussion between customer and seller, where the disgruntled customer tried to get a refund initially. Unfortunately the seller insisted on his / her own refund practises.

Long story cut short, here’s what the exchange was about:

  1. Customer complained about “rotten crab”
  2. Business defended itself, and offered 50% discount, a new set without bread or a live crab (no, seriously – that was an offer)
  3. Quarrel, quarrel and quarrel
  4. Customer accepted 50% refund
  5. Business did not transfer immediately (because the person was allegedly overseas), and customer was angry
  6. Customer believed she was ignored
  7. Ending

As news broke on social media about this, their Facebook page (also known as where they operate their business) became flooded with one-star reviews. 

Then this.

As of now, there are still 41 one-star reviews, and two hours away from the “deadline”.

Since you’re here, why not check out Goody Feed’s YouTube videos as well? They’re so Singaporean, I bet you’ll like them!

Featured Image: Facebook (PinkApron Lab & Shakilah Ibrahim)

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Wen Xianda

Wen Xianda

Xianda plays way too much video games. Seriously, somebody should do something. Otherwise, he's either writing or looking for the next game. He doesn't see the sun much, unless it's for good food, the only thing that gets him out of the house.
Wen Xianda