Last Updated on 2016-05-19 , 1:54 pm
Shopping isn’t always about buying something. Sometimes it’s about taking the time off our daily routines to relax, get some peace and make new discoveries. While customer service is important, some salespeople have the tendency to drive us up the wall. Here are ten types of customer service companies should probably stop doing for their own good.
Constant Greetings
It’s like the company has installed motion sensors in their stores, and the salespeople would echo greetings across whichever section you head to. I mean, once is enough! I get that you are trying to make me feel welcomed, but it can be scary when people constantly pop out of nowhere just to say hi. It’s a horrible feeling, worried about the random ambush in your store.
Rambling machines
They haven’t stopped rambling from the moment you step into the store. As you touch each item, the salesgirl would announce the price, discounts and colours available, making it hard to look around on your own. They tend to butt in when you’re discussing with your friends, or simply refuse to give you some peace when you’re alone. Some of them get it and move on when you decline to chat but there’s always that occasional bugger who keeps asking you what you’re looking for.
Possibly the worst of all, when they start telling you THEIR stories and you have no way out for hours, as they cut and dye your hair.
Membership Promoter
Whether it is restaurants or fashion outlets, some of us are simply not fans of signing up for membership cards regardless of the benefits. Yet the salesperson keeps asking you relentlessly, and telling you what a pity/waste/lack of foresight decision it is to refuse to their offer.
Pushy Salesperson
They don’t really care what you like. Some of them are just trying to hit their sales target so they push anything to you randomly in hope that they would get lucky. It’s nice when they take the time to observe the style of clothes you’re looking at and find something similar, but it’s an entirely different thing when they are just grabbing clothes off the racks randomly and asking you, “How’s this leh? No? Then how about… THIS?” They need to see that this lack of observation is exactly why the customers are not responding to them.
Helpful but Ignorant
There are some stores where you’d find beauty advisors dressed professionally and approaching you with an air of confidence. But sadly, that’s about it. When you ask them for some actual advice like which eyeliner is best for water sports, they look just as clueless as you are. “Is this brand of foundation suitable for sensitive skin?” She proceeds to take the product from you and start to read the label. I’d rather deal with an uptight but knowledgeable beauty guru than one who has nothing more to offer than a charming hello.
“No stock”
That’s their default answer without making the effort to even try. Some salespeople are awesome – they comb the stockroom for what you want, ask their colleagues and go as far as to call their HQ in order to find the product that you want. But many of them tend to take the easy way out by telling you that what you see is all that they have.
Priority issues
Yes, it’s stocktaking season. Yes, the counter needs some wiping. But you’re the only customer standing there and the housekeeping stuff can wait. Yet the salesperson tells you to wait while they spend the next five minutes ticking things off a checklist. Sure, five minutes isn’t a long wait but can’t you tell what you should handle first?
Neat freak
Everybody loves a clean and tidy store. But the neat freak is like an anti-bacteria spray tracing your tracks, refolding clothes after you’ve touched them, rearranging the hangers right behind you. Can’t you leave it till I’ve left the shop? It’s not like I’m super dirty or something!
The Judgemental
This isn’t as common in Singapore as it is elsewhere, but you’d encounter them occasionally. Like when you are underdressed in a branded store or when you’re a girl looking at some electronic gadgets. You can tell that they are judging you from the corner of their eyes, emphasizing that “it’s a new design so there’s no discount” or “this camera is very complicated you know? More for professionals”. But on occasions when you do make a purchase, it’s a satisfying feeling watching their expressions of disbelief. #Trolled
The one who doesn’t understand privacy
Girls would know exactly what I’m talking about – the auntie who barges into the dressing room when you are trying on a new piece of lingerie and gets hands on, helping you to… move things around. And then there are those who pull the measuring tape around your waist without asking, or discuss personal stuff loudly – “Size 26 should be okay, but if you are worry that your butt may not fit, you can try 28!” You appreciate the service but you wish they would just… Be on silent mode.
Top Image: Sorbis / Shutterstock.com
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