Dyson has acknowledged that a small number of early batches of its new CameraJet electric toothbrush may have experienced a component issue.
The CameraJet, which costs S$699 in Singapore, was launched earlier this month and combines an electric toothbrush with a camera and a targeted liquid jet designed to clean between teeth.
Dyson told Mothership that it was isolating the affected batches and taking steps to support customers.
However, the company did not specify what the component issue was, how many toothbrushes were affected or which markets received the affected batches.
Some Early Users Have Reported Problems
The acknowledgement comes after reports of problems with some CameraJet units overseas.
The Verge reported on 9 September that some early users had complained about water entering the toothbrush’s battery compartment, with some units subsequently failing to work.
Separately, Consumer Reports said a CameraJet unit it received stopped functioning less than 24 hours after it was unboxed.
The publication said the toothbrush initially stopped during use and later became completely unresponsive despite being left to charge.
Dyson subsequently told Consumer Reports that a small number of early batches may have experienced a component issue and advised anyone concerned about their product to contact its customer service.
Importantly, Dyson has not publicly said that the component issue it identified is the cause of the reported water ingress or other failures.
CameraJet Currently Out of Stock in Singapore
As of 15 September, the CameraJet is listed as out of stock on Dyson’s Singapore website.
Dyson told Mothership that it had received strong global demand for the product and was experiencing supply shortages as it increased production.
The company gave the same explanation to The Verge when asked whether the product’s lack of availability was related to the reported faults.
Dyson’s Singapore website continues to list the CameraJet at S$699 and provides an option for customers to receive a notification when it becomes available again.
Customers who believe their CameraJet is faulty can contact Dyson’s Singapore customer service. Dyson’s local terms state that defective or faulty oral-care products can still be assessed even though opened CameraJet toothbrushes are generally not eligible for change-of-mind returns due to hygiene reasons.
What the S$699 Toothbrush Actually Does
Dyson unveiled the CameraJet on 1 September as its first electric toothbrush.
The device contains a 100,000-pixel macro camera that uses machine learning to identify gaps between teeth. It can then direct a small jet of water or mouth rinse towards those gaps while the user brushes.
It can also connect to the MyDyson app, where users can view their brushing through the built-in camera and receive information about their cleaning coverage and technique.
Dyson says images from the camera are not stored on the toothbrush or in the cloud.
The CameraJet is available in Ceramic Ultra Blue and Ceramic Pink, although the Singapore product page currently shows it as unavailable.
