Food delivery services are lifesavers. Sometimes you just don’t have the time to go out, and having food delivered to you saves the effort.
Though your wallet may hurt from delivery charges.
One of the downsides, however, is that things get tricky when your order isn’t right.
But recently, one FoodPanda user took matters into her own hands.
Extra Chilli
A woman took to Facebook group “Complaint Singapore” to share her experience with a FoodPanda order.
She had placed an order for roasted chicken rice at 11.21am which was expected to arrive at 12.45pm.
There were additional instructions as well: to have chicken wings included and to have an extra packet of chilli.
The woman apparently even contacted customer service to confirm that they had called the restaurant and got the order right.
Which is kind of hardcore, but no harm in ensuring an order, I guess?
No Chilli
However, when the food arrived, the woman found one thing missing.
The extra chilli.
Naturally unhappy, she messaged FoodPanda about the order.
She wanted to cancel her order but was given a S$4 voucher for compensation instead.
What annoyed her more was when apparently, the customer service officer allegedly told her that she should be “glad” for the voucher due to her request for a chicken wing.
Ok, that might’ve been a little rude.
The woman exclaimed on Facebook that in the first place, her issue was about the chilli, not about the chicken.
Wanted To Cancel The Order And Be Refunded
Apparently, it seemed like she had ordered the food for her elderly neighbour.
The latter did not know how to order online and approached her for help.
In the next part of the post, she claims that she did not want to disappoint her neighbour and drove to get the extra pack of chilli.
The woman said that the compensation was not the issue, but also stated that a full refund would be good since she was about to reorder.
From no chilli to no chill.
She claimed that what really angered her was the ‘total lack of’ regards for the customer.
The post ends with the woman saying she doesn’t want FoodPanda’s reputation to be spoilt by “incompetent staff”.
FoodPanda told Mothership that the voucher was given as compensation since delivered orders couldn’t be cancelled.
They’ll also review their customer service as they take feedback very seriously.
Some Defended FoodPanda In Comments
Let’s get a few things out of the way.
Wanting to help her neighbour is admirable, which was something also echoed in the comments section.
However, there were those who came to FoodPanda’s defence.
They said that it was actually the restaurant’s error for not providing the chilli, but to also be slightly understanding as restaurants might be overwhelmed by orders.
Most others told her not to be upset over just a packet of chilli.
Other Food Delivery Horror Stories
Maybe the woman shouldn’t have been so angry about a chilli packet, and maybe the customer service could’ve been better.
It’s hard to say who’s right or wrong here.
In fact, another Complaint Singapore Facebook post saw an incident where a GrabFood rider allegedly hit a man’s phone.
The two had a small back-and-forth exchange, which ended in the man’s phone getting smacked after he tried to calm the rider down.
Some netizens questioned if the rider even needed to queue since he would’ve had priority.
However, a real food delivery horror story was when a GrabFood customer found a maggot in his Meepok.
He then posted his experience online.
The stall responded and compensated him, but also told him to have “compassion and understanding if you can” as they did not want staff to lose their job over his post.
Featured Image: showcake / Shutterstock.com + Facebook
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