It’s confirmed: Sale of Samsung Galaxy Note 7 has stopped in Singapore in all telecoms, and current owners of the device can get a replacement phone soon.
This comes after the shocking news this morning that Samsung was considering a possible recall of the device.
At about 5:28 p.m. today (2 September 2016), Samsung confirmed that there had been 35 cases of the phone catching fire globally that prompted the recall.
If you’re unable to view it, here’s the statement in full.
[Official statement on Galaxy Note7]
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Instructions on the replacement process will be shared next week.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
The company has delayed its shipment of the device earlier, resulting in speculation of this recall that led the listed company’s market value to drop about $7 billion dollars.
According to Daily Mail, over 2.5 million of the device have been sold. In addition, the fire affects about 1 in 42,000 units sold (it’s unclear how they come out with the number), which works out to about less than 0.003% of the phones affected.
The whole fiasco started when some people complained about the phone catching fire while charging with the official charger.
In the meantime, it is widely speculated that the new iPhone 7 might be unveiled on 7 September 2016—definitely a double blow to Samsung.
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Feature Image: Tang Yan Song / Shutterstock.com
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