Customer Keyed in Wrong Address & Foodpanda Rider Still Went Extra Mile to Deliver to Correct Place

With the recent #PMDBan, you’d have thought that food delivery riders have thought that the world is against them, and they won’t have provided the good service they used to have.

Nothing can be further from the truth.

This latest incident shows that they still take pride in their job, and are still willing to go the extra mile.

Wrong Delivery Address

Meet Ms Charlene Pagayon Rosco. She’s just a regular human being who orders food delivery, and a few days back, on New Year’s Eve, she stayed in Holiday Inn Singapore at Orchard.

And like any other regular human beings, she opted for food delivery instead of room service because #whynot.

But come 4 January 2020, she ordered Popeyes from her home and I’m pretty sure once she tapped on the “Order Now” button, she could almost smell the aroma of Popeyes chicken from her phone.

Unfortunately, when the rider called him, she soon realized that she had made a first-world mistake: she had not removed the address at Holiday Inn at Orchard, so the poor rider was waiting at the hotel lobby.

Releasing her mistake, Charlene immediately apologized, told the rider to have the food and she would PayNow him as she has opted for cash delivery.

If I were the rider, I’d have downed the chicken wings immediately.

But I’m not Mr Muhammad Nur Syahir, the hero of this article.

Mission in Life: Leave No Hungry Stomachs Behind

Syahir’s first concern wasn’t whether he was getting five stars but whether Charlene was hungry. Charlene acknowledged her mistake and told Syahir to move on.

But hey: here comes the plot twist.

Charlene went downstairs to dabao food instead.

Shocking, isn’t it?

But what’s even more shocking is that our dear hero Syahir decided that no one should go hungry under his care, and he apparently contacted Charlene via message soon after to ask for the address, and then appeared at Charlene’s doorstep with the food— definitely cold but definitely also heartwarming.

And here’s one more plot twist.

Syahir is deaf.

A check on his Facebook profile also shows that he’s (or was) a team member in the National Futsal/Football Team at Deaf Sports Association – Singapore.

I don’t know about you, but after so many negative stories about PMD bans, we finally have one that’s heartwarming,

Here’s Charlene’s post in full:

Lest you can’t read:

Excellent customer service from Mr Muhammad Nur Syahir who is willing to go extra mile to provide a better service to the customer.

Yesterday 4 January 2020 I ordered food from Popeyes via Food Panda and was so confident that my address showing HOME is correct.. I was waiting for my food and notification from food panda was received that my rider arrived, then a message from unknown number also received asking where I am as he is on level one.. confused how come he has been at level one since under my HOME address my unit number was indicated, so I checked my food panda account and found out that my address is wrong and the food was sent to Holiday Inn Singapore Orchard City Centre where we stayed last new years eve.

I sent messages to the rider and apologies that I have entered a wrong address and if possible to deliver the food to my correct address in Braddell area and will pay him extra (Just trying my luck because I know it’s far) he replied that he cannot go to the new address which I understand and again my apologies for the trouble. I ask him if the number he is using to reply me is his own number, since I do not want to waste the food I ask him that he can have my food for lunch and I will transfer him the payment via paynow as my mode of payment in food panda is under COD.

He ask me if I am not hungry, which I told him I am but it’s okay for him to have my food since of course, it’s my fault that I have key-in the wrong address.. I insist that he can have It and assured him that I will pay him because aside from I do not want to waste food I also do not want him to pay for my mistake.

I thought all are settled after a while (I already went under our block to buy my late lunch) he sends me message again asking if my place is near Beatty school, which I said yes it is, and I did not expect he replied that he knows the place as it is his school and he is on the way to my place to deliver the food.. I was amazed at how this guy extended his extra mile so he can provide an excellent service.

Heard that someone is knocking at our door and I opened it, was seen him holding my food with his wide smile.. note I give him tip for such an excellent service it may not be big, but it will compensate for his effort of sending me my food especially that I am not feeling well yesterday thus I ordered food.. I found out that Mr Syahir is deaf, which amazed me more because disability, Is not a hindrance to do such an excellent service towards customers  #popeyes #foodpanda