Finally There’s a Survey That Shows Commenters Aren’t Satisfied with Public Transport

2017 has been a rough year for SMRT, from tunnel flooding to the memorable collision in Joo Koon and not forgetting the untimely delays and breakdowns, there is an entire Wiki page dedicated to it.

I mean, it should come as no surprise that commuters, including myself, were vexed with the MRT service.

But now, our frustration is in black and white as the Public Transport Council released their annual Public Transport Customer Satisfaction Survey yesterday.

The survey was conducted in 2017, across 22 train stations and 25 bus stations, including bus stops as well.

Commuters are not impressed

After 3 successful years, satisfaction with MRT services fell from 96% to 91.8% and the mean satisfaction score dropped from 7.6 to 7.5.


According to the survey, the dip in satisfaction is attributed to low scores in the areas of waiting time, comfort, travel time, service information and reliability.

“ The decrease in the mean satisfaction score for MRT services follows the 7 October 2017 tunnel flooding incident between Bishan and Braddell MRT stations, as well as the teething delays experienced by commuters from testing of the new signalling system on the North-South Line (NSL) from March 2017,” said the PTC.

But they also mentioned that the commuter will experience more reliable train service soon as the said teething issues are largely resolved and their extended engineering hours for the North-South and East-West Lines will help to speed up asset renewal.

Silver lining

While it might look like its all doom and gloom for Singapore’s public transports, there is still hope.

The scores of station ability improved and PTC believes that is due to the opening of 20 new stations on the Tuas West Extension and the Downtown Line 3.
I mean, I am eternally grateful for the DTL, coz’ it saves me an extra 30 minutes of sleep in the morning.

People are happy with the bus services

The satisfaction level of bus services remains the same as last year at 6.7% while the mean satisfaction score rose from 7.6 to 7.9, making it the fifth consecutive year of improvement in bus satisfaction ratings.


The PTC said: “The findings suggest that commuters now enjoy more frequent and timelier bus arrivals, enhanced bus connectivity and more comfortable rides.”

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Let’s hope they improve their services this year and on that note, there was a train delay along North-South Line today morning. #justsaying


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