Foodpanda Support Tells Customer the ‘Rider is Playing with You, He Wants You to Lose Your Money’

As you probably know, foodpanda and its customers get along like the coronavirus and alcohol.

While customers are not always blameless, foodpanda can surely do better when it comes to its customer service.

In most of our foodpanda articles, foodpanda’s employees were either reluctant to give a refund or gave Mark Zuckerberg-like responses when the customer was trying to resolve an issue.

But in this story, it wasn’t the customer foodpanda blamed for an issue, but the rider himself.

Foodpanda Support Tells Customer the ‘Rider is Playing with You, He Wants You to Lose Your Money’ 

An aggrieved foodpanda rider has taken to social media to air his grievances over an unsavoury experience with a foodpanda support centre staff.

The rider, Azmi, shared details of the incident in a Facebook post yesterday (10 Apr).

After receiving an order, Azmi discovered that the stall from which the customer ordered food was closed, and informed  “chat dispatch”.

He also contacted the customer, instructing them to ask for a refund from foodpanda.

But, as you know, getting a refund from foodpanda is like trying to squeeze water from a stone.

The customer service employee informed the customer that while they were able to cancel the order, they could not offer a refund as “the restaurant has already accepted it and started preparing it”.

Seconds after that, they sent another message, completely contradicting the first, saying “I would request you to please will till 8.30 I will get you a refund”.

And then, unexpectedly, unfathomably, and unbelievably, they sent this message:

“The rider is playing with you he want [sic] you to lose your money.”

So, according to this foodpanda employee, Azmi instructed the customer to ask for a refund because he wanted them to lose money?

Some would point out that it was the foodpanda employee who initially refused to give the refund.

Azmi came to know about the inflammatory message sent by the support staff after the customer forwarded it to Azmi.

And the rider was not pleased, to say the least.

Rider: We Don’t Deserve to Be Treated This Way

Upset, Azmi labelled the support staff’s behaviour “unprofessional” and criticised them for tarnishing his reputation as a rider.

He demanded that the support centre call him and apologise to him personally.

Wondering if other riders are treated this way, Azmi urged his fellow delivery riders to speak out if they feel they are being mistreated.

“We as a rider are doing our best to deliver to customer, we are humans too and we have our rights. We don’t deserve to be treat from our support centre in this manner or even tarnish our name!!!!” Azmi said.

Featured Image: ThamKC / Shutterstock.com