M’sia High Commission in S’pore Now Limits Its Consular Counter Services to 70 Cases a Day


The High Commission of Malaysia in Singapore has announced a new limitation on its consular services, capping them at 70 cases per day, starting from 27 February 2024.

The High Commission of Malaysia provides a range of consular services to Malaysians residing in Singapore. This includes passport renewal, marriage or birth registration, death registration, registrations of Malaysians abroad, replacement or application of Malaysia Identity Card (Mykad) and Letter of Good Conduct, among others.

This change was communicated via the Commission’s website and a Facebook post a day before its implementation.

Source: Facebook (High Commission of Malaysia, Singapore)

Queue Numbers to be issued for Consular Cases

Queue numbers, which are subject to availability, will be distributed at the guard house at 8am.

Imagine queuing up…only to realise you’re the 71st person that day.

The guard house operates from 8:00am to 5:00pm, Monday through Friday. Judging by the limited queue number, arriving early is advisable to avoid being the 71st person or later in line.

Online Booking Limited to Passport Renewal

Given the restrictions on consular cases, many are curious about the potential for securing appointments online

Currently, online booking is available exclusively for passport renewal through this link: sto.imi.gov.my/atase/singapura.

This system was introduced in March 2020, in an effort to alleviate long queues from walk-in applications. Although walk-in appointments were briefly resumed in December 2020, they were discontinued again due to the emergence of long queues.

In March 2021, amid the COVID-19 pandemic, there was a report of 200 people waiting over five hours to renew their passports. However, the High Commission had a limit of 30 walk-in applicants.

While the imposition of a 70-case daily limit may reduce queueing time, an online booking system would undoubtedly provide greater convenience for individuals needing consular services.