NTUC FairPrice Will Now Check Scales Daily After Viral Videos of Wrong Weight Labels

If you’ve been on TikTok during the past week, you might have seen this video:

@ninamonzolevska Reply to @bruhvoants That’s a big difference! #sg #singapore #fyp ♬ original sound – Nina Monzolevska

Or this one:

@ben20220207#ntuc #fairprice #singapore #fyp #case♬ original sound – Ben1841

Yup, it’s about the inaccurate price and weight stickers that were stuck onto various products in NTUC FairPrice supermarkets.

Recently, two TikTok users, @ninamonzolevska and @ben20220207 took to the video-sharing platform to post about the inaccurate prices they were charged for their chicken and salmon respectively.

Basically, they got shortchanged by NTUC lah.

Which clearly caused a huge uproar, because, well, Singaporeans are experts at making sure that every dollar of theirs is well spent.

If you trick us, we’ll know. We’ll always know.

After the TikTok videos blew up, NTUC also issued this statement on their Facebook page.

The statement provided an update regarding the first user’s chicken and the refund that they had issued her. No update has been given regarding the user who bought the salmon.

They also brought up how “All [their] weighing scales are also independently calibrated by authorised vendors certified by the authorities”.

And, er, judging by many of the comments and reactions to the post, it seems like the statement isn’t really certified to be good by many Singaporeans…

Anyway, when interviewed by The Straits Times, an NTUC spokesperson mentioned that the first incident involving the chicken “likely arose due to human error”, and that they had already made sure that all scales in the affected outlet were checked. All scales were accurate.

Additional SOPs to Check Scales Daily

Moving forward from this incident, FairPrice has also pledged to check the scales in their supermarkets daily.

According to the company’s spokesperson, “Fresh products that have already been labelled will also have the weight rechecked to ensure label accuracy”.

Additionally, FairPrice, FairPrice Finest and FairPrice Xtra have their scales calibrated by certified professionals once a year. The scales also undergo maintenance services twice a year.

DFT Retail Group, which runs supermarket chains Giant and Cold Storage, also calibrate their scales annually.

Weights and Measures Act

Yup, there’s an act for this too. Bet you didn’t know that!

The Weight and Measures Office is managed by Enterprise Singapore and conducts about 2,400 surveillance checks annually to ensure the accuracy of the weights labelled on products.

In addition to that, they also ensure that all equipment used to measure these weights are verified in terms of accuracy every year by the relevant professionals.

Just last year, five businesses were caught selling goods that were lighter than what was declared on the packaging. The businesses received either fines or warnings.

Based on the extent of mislabelling, those responsible may face a maximum fine of $5,000, a jail term of up to three months, or both.

Well, that’s definitely not worth the extra few cents that you’re earning per piece of chicken…

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Featured Image: Facebook (NTUC FairPrice)