OCBC has restored its mobile and internet banking services after some customers experienced problems accessing them on Friday afternoon (23 October).
The bank confirmed the recovery in its updated reply to 8world, describing the earlier problem as intermittent slowness affecting some customers.
Customers Reported Login And PayNow Problems
Customers had complained online that they could not log in to OCBC’s mobile app and internet banking. Some also said they were unable to make PayNow payments through the app, 8world reported.
A notice on the app warned customers that they might have difficulty accessing mobile and internet banking.
The disruption drew hundreds of reports on outage-tracking website Downdetector. The Straits Times reported that the number peaked at more than 700 at around 1pm before falling later in the afternoon.
ATM And Card Services Unaffected, Bank Says
OCBC said its ATM and card services were unaffected by the disruption. It also assured customers that their money was safe and no customer data had been compromised.
“These services have been restored,” the bank said of mobile and internet banking in an updated response to The Business Times.
OCBC apologised for the inconvenience and thanked customers for their patience and understanding.
