Guests Serving SHN At Hotel In Queensway Had To Endure Unflushed Toilets & Dirty Rooms; Hotel Has Responded

Earlier this month, we learnt of this lady who won the quarantine lottery.

Upon their arrival in Singapore, Joy Van Dee and her toddler were dropped off by a shuttle at the doorstep of Ritz-Carlton to undergo their two-week mandatory quarantine.

It goes without saying: she was elated.

Unfortunately, not everyone’s as lucky.

Residents returning to Singapore now have to serve their stay-home notice (SHN) at government-appointed facilities, one of them being Park Hotel Alexandra, a 4-star hotel which seems to have very good reviews on Google.

You would’ve thought that’s equivalent to striking the second prize, but reporters from TODAY received complaints when interviewing guests at the hotel on Monday (Sep 21).

Faeces in the Toilet Bowl

53-year old Mr Sony, who works in the finance industry, checked into his room after arriving from France last Friday.

First, he noticed the mouldy toilet floor and dusty carpets. Then, he was greeted by the sight of unflushed faeces when he lifted the lid of the toilet bowl.

He promptly asked to switch room. The cleanliness improved, but there was still a used teaspoon that was left unwashed.

Couples Faced Similar Problems

A couple returning from Europe last Friday was met with more or less the same condition.

The 32-year-old husband, identified by his alias Mr Kolar, spotted dried urine on the toilet floor.

The carpet was similarly dusty. There were coffee stains on the table and used cotton swabs on the shelf above the bed.

While attempting to switch room, hotel staffs directed the couple to an SHN self-help portal under the Ministry of Manpower (MOM) to file their request.

By the time their request was approved on Sunday night, the pair had spent two hours disinfecting their room with alcohol with wet wipes.

Another couple found their room, which also housed their twin boys, to be too small. Additionally, the diabetic wife’s dietary requirements were not met.

Both couples refrained from revealing their identities for fear of compromising their employment passes.

“Hotel Staffs Doing Their Best”

Regardless, Mr Eugene Wee, a managing director at a non-profit organization, believes the hotel staffs to be doing their best.

They provided him with a vacuum cleaner and gloves to take care of dust, which induced a minor allergic reaction in the 39-year-old.

Park Hotel Alexandra has since responded: “We sincerely apologise for the unpleasant experience the affected guests have had.”

Room allocations are at the discretion of authorities, but they are investigating the cleanliness issue and is “eager to rectify the lapses and avoid any recurrence”.

Ms Tan Yen Nee, hotel and sector manpower director at the Singapore Tourism Board (STB) also said that they will work with hotels to ensure they “adhere to the proper hygiene and service standards”.

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