POSB Staff Managed to Stop a Love Scam By Refusing a Money Transfer in a Branch

With so many scams happening everywhere, it is more important than ever that bank staff are vigilant to make sure people don’t fall prey to scammers.

That is what one POSB staff managed to do and save a poor soul from being sucked into a love scam.

The alert staff member thought the transfer of money was suspicious and stopped it.

Three cheers for this hero we definitely need.

Here is more on what happened when the scam was thwarted.

Alert POSB Staff Stopped a Love Scam in Its Track

When your staff do well, it’s only natural to want to brag. And brag loudly.

That is literally what DBS did when it made this Facebook post earlier this week about a staff who performed well at her job.

But we’re not complaining because this staff helped a man avoid losing $3,000 to a love scam.

The story starts when an elderly man, who was in his 70s, wanted to transfer $3,000 to an account.

He had asked to make the transfer at a physical bank branch.

Bank officer Rohani Hassan was attending to this customer, and she declined to make the transfer for the man.

Understandably, the man got agitated and started to yell, asking why he couldn’t transfer his own money.

However, the bank officer remained calm and remained steadfast in her belief that the man was not making a legitimate transfer.

Some of the warning signs included the bank account being a personal account instead of a business account, as the man thought.

The account to which the man wanted to transfer funds had also been flagged for suspicious transactions.

The man also said that he was trying to make the transfer for a personal parcel to be “released” to him.

Anyone who has experience with parcel collection knows that it is usually not the case.

Eventually, the Deputy Service Manager, Siew Lay, stepped in to help resolve the situation and roped in the police to handle the customer.

As it turned out, the customer was indeed trying to transfer money as part of a love scam.

Good thing he was stopped in the nick of time.

Staff Had Over 35 Years of Experience Working at the Bank

Perhaps one of the things that helped the bank officer spot this scam was her wealth of experience in the banking industry.

She has over 35 years in the banking industry.

She was also good at asking routine questions and had the habit of writing them down for reference.

Also, the DSM displayed a strong commitment to serving customers.

As shared in the Facebook post, she would “rather face [the customer’s] anger than risk them getting scammed.”

How commendable.