Tech

Samsung TV in S’pore Emitted Smoke, Samsung S’pore Investigating

2016-11-14 , 12:56 pm

Just when everything seems to be settling down, Samsung’s woe is extended again, this time by Samsung TV.

Samsung TV Emitting Smoke

On 11 Nov 2016, a video was uploaded onto Facebook by Facebook user Yeo Yen Leng. It showed her Samsung TV emitting smoke after she switched on the power supply.

Check out the video below:

Samsung Responded Promptly

Fifteen minutes after the video was uploaded on Facebook, Samsung Singapore responded to her post.

According to the user, the Samsung team rushed down to her house immediately.

And because they were prompted to make known their findings, Samsung decided to release some information while conducting a thorough investigation into the issue.

Due to Wear and Tear

Customer safety remains our highest priority and we want to work with any customer who has experienced an issue with a Samsung product in order to investigate the matter and support them.

We had gotten in touch with the customer yesterday evening and worked with her to determine the cause of the incident. The customer was using a Samsung TV model: UA55ES6200MXXS which was purchased 4 years ago.

Our initial findings show that the incident is likely to be caused by a worn component due to regular wear and teear. As we take our responsibility very seriously, we are conductiong a thorough investigation. In the meanwhile, we will continue to provide our assistance to the customer.