Singapore Airlines has always been one of Singapore’s key achievements, putting our little red dot on the map against the big players of the world.
In fact, Singapore Airlines was ranked second on Skytrax’s World Airlines Award in 2022. Our national carrier was only ranked behind Qatar Airways.
Alongside the iconic kebaya-clad air stewardesses, one would expect a top world airline to serve good food. However, it seems that “good” may be too high a standard for food served in Singapore Airlines’ economy class to meet, especially of late.
There have been complaints about the quality of food served to economy class passengers taking a flight with Singapore Airlines, and here’s why.
Food on Singapore Airlines’ Economy Flights “Disappointing”
A Reddit post from earlier this week sparked discussion about our national carrier’s food standards.
In the post by user “throwawayaway539”, the user mentions that they saw a discussion on a local forum about the “downgraded” quality of food served on economy flights.
Previously, there were “cakes, dessert and fresh fruits”, but what passengers can now look forward to is only “a sad piece [of] cracker biscuit”.
It does seem to be a lowering in the quality of standards since cakes, desserts and fresh fruit are definitely pricer than biscuits, so passengers enjoying the former get more bang for their buck.
However, food is not the only gripe for these passengers. It seems that passengers have also taken umbrage at the tableware (or lack of it) on economy flights. As the Reddit user describes, food is “now served on a cheap plastic disposable [plate]”.
The post ends with a closing comment by user “throwawayaway539”, lamenting how other full-fledged airlines “offer better in-flight experiences at a lower cost”.
We note that the post surrounded the in-flight meal service and made no mention of the quality of in-flight entertainment services offered by Singapore Airlines for its economy passengers.
Some comments in the Reddit post indicated what netizens thought of the food. There were a couple of comments which referenced the posters’ military service days when mocking the food from the airlines.
Others compared the food served to those ready-to-eat meals served at convenience stores around Singapore (and the Singapore Airlines’ option lost).
Others Find the Food “Not Bad”
As with most things in life, people are divided on the same topic.
In a Facebook post from user Singapore Atrium Sale, the caption says “[not] bad flight meals” and attaches images from a sales specialist who was on a family trip from Singapore to Taipei, Taiwan.
In the images, two different Singapore Airlines in-flight meals for adults were featured alongside the in-flight meal for a child.
The meal for the child included a package of Ruffles potato chips and what looked like pudding or jelly and a box of raisins.
There were no desserts visible in the images of the adults’ in-flight meals.
In the images, the food appeared to be stored in black disposable containers. Though, the cutlery provided in sealed plastic pockets was metal and clearly reusable.
It seems that one man’s trash is another man’s treasure.
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Debate About Paper Service Ware
Singapore Airlines has been plagued with criticism regarding the way it serves its food lately. Earlier this year, the carrier experimented with using paper service ware on its medium- and long-haul flights. This was limited to economy and premium economy classes on selected flights.
The reasoning for the change was the new containers could “retain heat and moisture better than the current casserole dish”. The change in service ware would also benefit passengers as the range of food served could change. The paperware allowed for “soupy and gravy-rich main courses” on some of the longer flight routes.
Unsurprisingly, a barrage of criticism attacking the new service ware as “cheap” arose, and Singapore Airlines was forced to take several steps back, indicating that it would factor in customer considerations before deciding to transition to paper service ware on a permanent basis.
What do you think about the steps taken by our national carrier?
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