Mention the word SingPost nowadays and you’ll see people grumbling about their falling standards.
Despite the fact that they’ve apologised time and again for their shortcomings.
Of course, that their apologies seemed unapologetic doesn’t help things at all.
Now, SingPost has come up with a slew of changes that they’re confident will make them the reliable postal service they once were again.
SingPost Implies Shortcomings Are Due To Increased Workload
If you’re familiar with SingPost “apologies”, you’d know that they have to justify what’s going on.
And this time isn’t any different.
They claimed that the reason their service standard is dropping recently is due to the increased workload on postmen in their service.
Because of the e-commerce surge over the past months (thinking 11.11, 9.9 Shopee Day, etc), SingPost postmen found themselves delivery more packages to doorsteps than mails to letterboxes.
On average, each postman had to carry out 50 to 60 doorstep deliveries daily.
Measures They’ll Undertake To Improve Service Standards
So what are they going to do about it?
1. Upskill the postmen
One way is to work together with Government agencies and the Union of Telecoms Employees of Singapore (UTES) to upskill the workers.
This, they said, will allow them to handle the e-commerce boom. How exactly, it wasn’t mentioned.
2. Hire more employees
SingPost also said that they’ll bolster up the number of postmen in their employment.
A hundred more postmen will be hired while another 35 mail-drop drivers will be redeployed as full-time postmen.
3. Increase counters and staff for parcel collection
4. Gives incentives for successfully delivered items
5. Reduce advertisement mail business
Confident That Service Standards Will Improve Within 3 to 6 Months
While some are wondering how fast service can improve, SingPost CEO Paul Coutts is confident that the effects of the new measurements can be felt over the next three to six months.
He asks for Singaporeans to bear with them while they look into longer-term measures.
It was also added that the measures were targetted at immediate pain points of Singaporeans.
Measures Announced Shortly After SingPost Was Fined $100,000
While we’re hearing all about the service lapses of SingPost in 2018, it turns out that the trouble apparently started in 2017.
IMDA announced that they’ve imposed a financial penalty of $100,000 on SingPost for not meeting the Quality of Service (QoS) standards on the delivery of local basic letters and registered mail in 2017.
The standard includes:
- Deliver 99% of local basic letters to an address within the Central Business District (CBD) and 98% of local basic letters to destinations outside the CBD areas by the next working day.
- Deliver all local basic letters and registered mail by the second working day.
That’s for 2017 and now, IMDA is now looking at SingPost’s 2018 QoS standards.
In the meantime, we’re just wondering: does anyone of you still use SingPost for parcels? Just curious, you know.
Here’s a simplified summary of the South Korea martial law that even a 5-year-old would understand:
Read Also:
- Salon Allegedly Charged $880 Treatment Package to Elderly Who Has Hearing Difficulties
- Man Replaces M’sia-Registered Car With a S’pore Plate & Drives It Without a Driving Licence
- Confirmed: Allianz Withdraws Its Offer to Buy Income Insurance
- 10th Floor Resident Leaves Baby Stroller On Air Conditioner Compressor
- $400 Worth of Durians Delivered to Customer; Customer Allegedly Takes Durians Without Making Payment
- Woman Borrows Touch ‘N Go Card From S’pore Driver to Cross JB Checkpoint & Didn’t Return Card
Advertisements
