Travelling overseas is supposed to be fun.
For the most part, anyway.
It’s always exciting to go somewhere new, discovering new food and culture.
Take me back to authentic ramen restaurants in Japan.
However, not everything goes as planned sometimes. Accidents do occur on these trips, and injuries can happen.
Now if that occurred while you were in a tour group, would you take action against them?
Back And Forth Blames
Straighten your backs and buckle your seat belts.
We’ve got a wild case coming in.
According to Mothership, a Singaporean woman accused travel agency Super Travels of shunning their responsibilities after she returned to Singapore from Europe with second-degree burns.
In response to her complaints, Super Travels claimed that her allegations were false and even threatened to take legal action against her.
If you were curious like me and wondering what the heck is going on well…
I did tell you to buckle up earlier, right?
Burned On Her Trip
Not the verbal one but literally getting burned.
Facebook user Xinyu Atsuko, the lady in the incident, was on a tour package from the travel agency to visit Spain and Portugal with her relatives in mid-June 2019.
On their second last day, the agency brought the group to a Chinese restaurant in Barcelona named Pato Pekin Restaurant.
Only for a waiter to spill boiling kettle water on her lap, causing her first and second-degree burns.
Warning: the post has graphic pictures of real burn injuries. If it makes you uncomfortable, please skip it.
According to the post, the waiter walked slowly and did not show any urgency in getting help for her.
Yeah, I’d be annoyed too.
The tour guide reportedly accompanied Atsuko to hospital trips afterwards.
To be honest, I think anyone would be really pissed off after that.
And the anger continued even after the trip ended.
Post-Trip Woes
This case is endless.
Super Travels apparently told Atsuko to liaise with the restaurant after the trip.
However, she claimed that no compensation was given to her nor were there any actions from the agency.
On 19 November, Atsuko made a follow-up post on the incident.
But Super Travels has their own side of their story too.
During the holiday itself, the tour manager had allegedly visited the restaurant to enquire about the follow-up process.
However, it was discovered that the insurance company rejected their claims and that Atsuko was supposed to sue the restaurant directly instead to settle the compensation.
This time, Super Travels claimed that it was Atsuko who did not submit the relevant details even after returning to Singapore.
Even after the tour leader and manager had followed up.
On Atsuko’s now-unavailable post, they then attached evidence for their side of the story.
Ignore the Chinese quiz part.Â
Super Travels has apparently been following the incident for a while and believes the restaurant is the one liable for damages.
They have also asked Atsuko to remove all related posts and to write an apology or they will take legal action otherwise.
Personally, I just hope the case gets settled soon and Atsuko can receive compensation for damages.
Also, hard agree on the restaurant being responsible and should be more involved in this case.
Be sure you’re extra safe on your next holiday, guys!
Watch this for a complete summary of what REALLY happened to Qoo10, and why it's like a K-drama:
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