S’porean Posted Bad Review About Bangkok Hotel Stay, Got Blacklisted & Threatened By Hotel

I‘m sure many of us have been through a situation whereby the hotel that we’ve stayed in just did not meet our expectations.

Especially after looking at all the atas-looking photos that they have posted online.

In my previous trip to Korea, other than the creepy bidet that wouldn’t stop flushing by itself at 3:00 a.m. in the morning, everything else was pretty up to standard, especially since the service staff were really helpful and friendly when I brought up certain inconveniences that I’ve faced during the stay.

After all, good service is the best policy – or so I say.

But That’s Not the Case for Le Tada

So, just last Thursday, a Facebook user wrote about her unpleasant encounter with Le Tada Parkview Hotel.

• She checked in to Le Tada and requested for a late checkout.
• The supervisor stated that extra charges are applicable, to which she replied that it is misleading since these T&Cs were not stated online.
• The supervisor then got defensive and said that it was stated in the e-mail.
• She gave up on late checkout and proceeded to her room where she was greeted with a bloodstain on the bedsheet.
• She requested for a change of bedsheets, and while the staff was changing the sheets, she noticed a bigger patch of bloodstains on the bed protector.
• The staff got annoyed at her while removing the stained bed protector.
• Then, she went ahead to leave her review on both Agoda and Tripadvisor after the trip.
• The very next day, she received an e-mail, which she presumed is from the supervisor, stating that according to the cybercrime act in Thailand, she can be prosecuted for posting untrue reviews online.

Here’s a photo of the mentioned bloodstain that caused all the commotion.

“Threatening” Reply from Hotel

Here’s a screencap of the e-mail response from the hotel.

If you can’t read, here’s what she’s written:

We don’t appreciate you made up a story and lied on the website about how you were mistreated.

I remember you quite well when we had a conversation about the late checkout.

I did not point finger at you. I was telling you a late check out is 1000 baht fee. There was never any argument or cutting you off in our conversation.

By the way, in Thailand, we have a law against the cybercrime act. When you write something which is not true and the message is shown to the public. You can be prosecuted.

Needless to say, you are now in the hotel’s blacklist. For telling a lie and caused defamation of our hotel and ruined the hotel reputation.

Seems pretty defensive to me.

However, a few days after that particular e-mail, the General Manager of the hotel, has responded to her review on Tripadvisor with a more professional and well-crafted reply.

I know you can’t read it, so here’s what the manager has written without any edit:

First of all, thank you for your feedback following your recent stay with us at Le Tada Parkview hotel and residence. On behalf of the hotel we’re sincerely apology for any inconveniences caused during staying with us. We want to clarity on the late check out that the hotel itself is facing every day problem to get room ready on time (2 PM check in policy) for the new arrival guest, hence to offer late check out even FOC or charge is nearly impossible but this was not an excuse and staff who handle with this situation should handle it in a professional manner. In these we have to apologize and we will not let it happen to our value guest again.

Secondly, the blood stain were found in bed sheet and bed protector. We have taken it to the attention of the management team and we are very serious on this issue with all staff concerns were imposed penalty if it happen again.

Once again, thank you for staying with us and sharing of your experience with others and hope that we would have a chance to welcome you back again and I will personally take care of you to ensure you will receive a finest service from Le Tada Parkview hotel and residence.

Demanding of Staff to be Sacked

We all know how scary social media can be at times.

Following her post, many Facebook users have expressed their unhappiness towards how “nasty” the staff was.

The General Manager has since replied to one of these bad reviews, stating that the management is working to rectify the issues that were being brought up.

I must say kudos to the General Manager for stepping up to clear the shit mess caused by his subordinate, especially with all the backlash from online users.

So the next time when you get into your hotel room, make sure to check for any “leftover blood” from the previous guest.

And if you work in a hotel, remember to take a deep breath before you click on “Send”.