You Now Have to Pay $9 for a Replacement TraceTogether Token If You Lose It Twice

By
Shawn Ambrose
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If you’re like me, you lose things on a regular basis, including your patience.

Once, I lost my wallet only to find it the next day tucked between two slabs of meat in the freezer. I later found some frozen prata in my drawer.

You’re more likely to lose things that have no value or aren’t going to cost you anything, of course.

That’s why we’re so careful about where we keep our phones and IC.

When the TraceTogether tokens were handed out to residents, the authorities said that replacements would be free, in case it was lost or damaged.

This is still true, unless you lose it a second time.

You Now Have to Pay $9 for a Replacement TraceTogether Token If You Lose It Twice

Lost your TraceTogether token? No problem, have another.

Lost it again? That’ll be S$9 for a new one, please.

In a Facebook post yesterday (3 June), the Smart Nation and Digital Government Office (SNDGO) announced that residents who have lost their token more than once will have to pay S$9 for a replacement.

If the tokens are faulty or damaged though, no matter how many times you’ve replaced them, they will still be replaced for free. This goes for tokens with dead batteries as well.

The replacement can be done at any community centre (CC), the post said.

A Simple Process

To get your replacement, all you have to do is head down to any CC and show your NRIC or relevant identity documents that have barcodes.

Next, if it’s your second or subsequent time losing the token, pay the S$9 fee via PayNow, ez-link, Nets Flashpay, MasterCard, Visa, JCB, or Union Pay.

Cash payments will not be accepted. People who can only pay with cash can approach TraceTogether counter staff for help.

Those with financial difficulties can also approach the counter staff to request a fee waiver.

SafeEntry Check-out Encouraged, But Not Mandatory

In an earlier post, SNDGO addressed concerns about the need to check out of establishments using SafeEntry.

While this is encouraged, it is not mandatory, because:

  • contact tracers can estimate how much time a person has spent at a place based on subsequent SafeEntry check-in at other venues
  • the contact tracing process is supplemented with proximity data from TraceTogether
  • this information will be verified by the health ministry during contact tracing interviews

This will also make life easier for the public and venue operators, SNDGO said.

Featured Image: Reddit

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Shawn Ambrose
Email: [email protected]