Volunteer for TraceTogether Token Explains the Collection Process & Some Tips During the Process

Singaporeans will literally queue up for anything.

Bubble tea, iPhones, and burgers are somewhat understandable, but a contact tracing device?

A contact tracing device?!

The device was so popular that the authorities had to temporarily suspend distribution, to avoid large queues from forming, which sort of defeats the purpose of contact tracing.

Now that distribution has resumed, it’s important to know how to go about collecting your token the right way. 

Volunteer for TraceTogether Token Explains the Collection Process & Some Tips During the Process

A volunteer at the TraceTogether token distribution programme has shared some tips and details about the collection process.

User u/SgGradSister penned a lengthy post on Reddit explaining how residents can go about collecting their TraceTogether token.

According to the Redditor, the collection process will take around 5 to 10 minutes.

It begins with a scan of your NRIC, which you need to bring at least a copy of (both sides), if you don’t like lugging the heavy thing around.

Birth certificates, work passes, and a dependent’s pass are also permitted as long as they display your identification number.

You will then be asked to provide a contact number, which will be paired with the token. This can either be your handphone number or your landline.

If you don’t have a phone, just inform the volunteer. Several elderly residents have had the same issue.

After scanning your NRIC and the token’s QR code, and inputting your contact number, you will be asked to write your name on the token, though some volunteers will write it for you.

As the Redditor explained, your name is necessary because the token has a non-unique alphanumeric code based on collection location.

Lastly, the volunteer will give you a flyer with care instructions for your device before handing it over to you.

Care Instructions

As u/SgGradSister noted, the TraceTogether token is not waterproof nor fireproof, so keep it away from water and fire.

Once activated, a green light will start blinking every minute. This indicates that it’s working.

However, if you see no light after a minute, or a red light (blinking or otherwise), the battery could be faulty or dead.

In that instance, call the hotline on the namespace of the token or instructions flyer to get instructions on how to get the battery replaced.

There is no charge to replace damaged or faulty tokens, and even if you lose your token, the first replacement is free.

Advice for Collection

The Redditor advised netizens who already have the TraceTogether app on their phones to collect their token at a later date, as the school holidays have started and many parents are collecting them for their kids.

This, of course, means longer queuing times.

This may be fine for you and your youthful thighs, but not so much for the elderly, for whom the wait can be tiring and even painful.

On the first day of collection, even though the actual redemption only takes 5 to 10 minutes, residents had to wait one hour for their turn.

Parents who are eager to head to collection centres should also note that children under 6 are not required to have the TraceTogether token or app, as they’re usually accompanied by an adult.

Only Singapore residents aged seven and above will need to use the token or app to check in under TraceTogether-only SafeEntry.

Collection will be carried out one constituency at a time, so head to Token Go Where to find out if your area has started distribution.

Featured Image: Facebook