According to Shin Min Daily News, a 36-year-old woman, identified only as Ms Rong (transliterated from Mandarin), bit into a rusty nail while eating a slice of walnut cake purchased from the Cookhouse by Koufu food court at Waterway Point in Punggol.
Customer Discovers Rusty Nail in Walnut Cake
On 14 Mar 2025, at approximately 3pm, Ms Rong’s husband bought her a slice of walnut cake for $1.30 from a drink stall at the Cookhouse by Koufu food court in Waterway Point.
Upon taking a bite, Ms Rong felt something hard in her mouth. She immediately spat it out and discovered it was a rusty nail.
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She reported the incident to the food court manager, who offered her a refund for the cake and provided a free bowl of dessert as compensation.
The manager also advised Ms Rong to seek medical treatment at a nearby clinic and return with the receipt for compensation.
Health Complications and Compensation Claims
Following the incident, Ms Rong visited a clinic where she received a tetanus shot. The medical bill came to $105, which the food court manager paid immediately when she returned with the receipt.
However, Ms Rong began experiencing headaches, body aches, and neck stiffness the next day. She sought medical attention again on 16 Mar 2025, incurring additional costs of $112 for medications to treat headache, cold, and allergies.
The food court manager agreed to cover this second medical bill but informed Ms Rong that any future claims would need to be directed to Koufu via email as he could not accept any more claims personally.
Koufu subsequently contacted Ms Rong via email, offering a $100 gift voucher and a deep apology for her negative experience. Ms Rong collected the voucher at the Waterway Point location.
On 18 Mar 2025, Ms Rong reportedly sprained her neck while buying groceries. Believing this injury was connected to the stiffness she developed after biting into the nail, she consulted a Traditional Chinese Medicine (TCM) practitioner who provided acupuncture, massage therapy, and prescribed medication at a cost of $126.
Ms Rong emailed the TCM receipt to Koufu, claiming they should cover these expenses as well, but had not received a response at the time of reporting.
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According to Ms Rong, she had been unable to work for a week due to fear of moving her neck abruptly. The TCM practitioner indicated she might need a follow-up visit.
Ms Rong also stated that the incident has left her afraid to purchase cakes from the same brand.
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