News

Woman Charged $6 Cancellation Fee Even Though She Didn’t Cancel Her Uber Ride

2017-10-10 , 7:54 pm

According to Wikipedia, a troll is a person who sows discord on the Internet by starting quarrels or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community with the intent of provoking readers into an emotional response or of otherwise disrupting normal, on-topic discussion, often for the troll’s amusement.

Luckily, they only reside in the virtual world, so we reality players are totally safe.

Or are we?

Because I think I’ve found one.

And…

It’s an Uber driver.

We don’t like pool

Stomper Angela had booked an uberPOOL ride on Oct 8, and a driver had accepted her ride request.

The app told her that he would be arriving in 4 minutes, and Angela moved to the pickup point.

That was when she received a text from the driver.

“Sorry we don’t like pool”.

Nonplussed, she texted back and asked whether he was cancelling her ride.

When he didn’t reply, she tried calling him. But it was to no avail.

Guess what happened next? No PS4 for a lucky winner, but just take a guess.

Well, the driver cancelled the ride…

and dear Angela here, actually had to fork out a cancellation fee of $6.

Now, some context

For people who haven’t been taking Uber, here’s how uberPool works: let’s say you’re in Tampines and John is in Bugis. You don’t know him, but both of you are going to Jurong West.

Uber works its magic and if both of you opt for uberPool, the driver can then pick you up then pick John up, and drive the both of you to Jurong West. Fares would be lower than a typical Uber ride, but obviously it would take longer.

At least their customer service isn’t a troll

Angela swiftly reported the incident to Uber, and she received a reply informing her that they have dismissed the cancellation arrear, and removed the already credited Uber credits.

As a result, she will not be charged in subsequent trips.

What’s Angela’s call?

She was understandably agitated.

“If the driver is not in favour of pool, can Uber block him from accepting pool bookings?”

Wise words; Angela.

Seriously, though

Now, make no mistakes; if it had happened to me I would have flipped out faster than a Prata-man and louder than a damn F-16.

But you got to give the driver credit though. Accepting an uberPOOL ride when he “doesn’t like pool”?

In the first place, what kind of reason is that? Secondly, why did he accept it then? Accidental entry? Thirdly, do you just leave your passenger hanging?

So in conclusion, the driver’s a troll. No other way around it.

Beware, Netizens.

For Uber trolls have moved out.

Or maybe I’ve been trolled online so often, I’m using this article to rant.

But seriously?!

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This article was first published on goodyfeed.com