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10 Trivial Facts About the Singtel Disruption That You Probably Didn’t Know

2016-12-05 , 2:51 pm

By now, everyone should know that from about 8:45 a.m. on Saturday to 8:25 a.m. on Sunday, there was an island-wide disruption for Singtel fibre broadband users, which was almost the end of the world for some.

The reason for the disruption has not yet been disclosed, but do you know that during the outage, Singtel’s Facebook Page gained a number of Likes, and there was even a fake Singtel Facebook account replying to people’s comments?

Here’re ten trivial facts about the disruption that you probably didn’t know, because you were finally busy with the real life for 24 hours then.

Singtel’s Facebook Page gained LOTS of new likes

Take a look at this graph.

Ignoring the fact that my Facebook is based on Pacific Time, Singtel’s Facebook Likes increased exponentially during the outage. And it dropped its bullish rise once the issue is resolved. I’ve even written an article on his phenomenon—pretty fascinating data, isn’t it?

The real Singtel does reply to some comments in the post that has garnered over 7.9K Shares, 36K comments and 17K reactions

It’s one heck of an engaged post, but once in a while, Singtel does reply to the comments. But with so many comments flooding in, it’s impossible to reply to all, so seeing a Singtel team member replying is almost like finding a needle in a haystack. But yes, they do reply.

And there’s a fake Singtel Facebook Page replying sarcastically

On Saturday night, some people were shocked at how Singtel replied to several comments. I don’t have the screenshots now, but here’re some of the replies that I remember seeing:“Siao

“Siao arh” (replying to someone asking for compensation)
“You’re hired!” (replying to someone who offers a constructive feedback)
“K” (replying to someone who wrote a wall of text of complaint)
“Migrate lor” (replying to someone who threatened to move to another broadband provider)

It turned out to be a fake Facebook Page created just hours after the disruption; later, they renamed themselves as “Singtel Says Sorry”.

And the page is still active, with 74 Likes and most importantly…people who still believe that it’s the real Singtel Page.

There’s even an epic rap battle between a customer and Singtel Facebook Page

To cut long story short, a Singtel subscriber altered the lyrics of Eminem’s song “Stan” and posted it on Singtel Facebook Page, complaining about the outage. To everyone’s surprise, an admin from Singtel Facebook Page, Nurul, replied with an equally poetic response, garnering over 1.6K Likes as of now.

At least everyone is having a bit of fun while frustrated, no?

The official Singtel Twitter account did not mention anything about the disruption

I’ve got to admit that the first place I went to, when the disruption started, was to Twitter, since it was often timely and fast. Apparently, there’s absolutely nothing there, despite having over 26K followers.

Guess in Singapore, we’re really all about Facebook and Instagram, right? Right? Apparently, no.

The official Singtel Instagram account also did not mention anything about the disruption

Well, the latest post is a Nathan Hartono video, and check out the comments.

What a burn.

Singtel Facebook Page, for 24 hours, become an online press conference

Here’s the thing: reading news articles would provide no new information about the disruption, because it seems like news outlet also draw their information from Singtel’s Facebook update. In particular, this post.

It’ll go down as the most epic post ever, no?

According to Singtel, it’s not a DDoS attack, but it could still be another kind of attack

A DDoS attack is just one of the many ways hackers implement a cyber-attack. While Singtel has ruled out DDoS, it could potentially still mean that it’s a cyber-attack. With the StarHub attacker still unknown, no one can rule out anything.

Scary, isn’t it?

Some subscribers allegedly still couldn’t get their Internet working

Just go to that epic Singtel Facebook Page post and you’ll see many netizens complaining that they still could not access the Internet. It’s unknown whether it has anything to do with their own hardware and software settings, but what I can be certain of is that our office Internet in Bukit Batok is back, but the IP has been changed (nevertheless, we’re using a dynamic IP plan so they do change it once a while).

That guy is Nathan Hartono, and he’s a singer, not Singtel’s CEO

Just in case, you didn’t know, you know. Just in case.

Featured Image: Facebook (Singtel Says Sorry)

This article was first published on goodyfeed.com