Patients and visitors were warned of longer waits on 13 October 2026 after system disruptions affected institutions across all three of Singapore’s public healthcare clusters: NHG Health, the National University Health System (NUHS) and SingHealth.
In an update at about 2:35pm, national health technology agency Synapxe said services were being progressively restored and its technical teams were working urgently to resolve the connectivity problems, CNA reported.
“There is also no indication that this is a cyber incident,” the agency said.
NHG Health Deploys Extra Staff
NHG Health said its call centre lines were temporarily unavailable and some services at its institutions were disrupted.
In an advisory displayed on Khoo Teck Puat Hospital’s website, the cluster said it had deployed additional staff to help patients on site and was working with Synapxe to restore access.
It warned that patients could face longer waits. Those seeking assistance could continue to use its websites, HealthHub and the NHG Health App.
Multiple Systems Affected At NUHS
NUHS also warned of longer waiting times after technical disruptions affected multiple systems at its institutions.
The cluster said it was working with Synapxe to restore full access and that patient care remained its priority, The Straits Times reported. It directed patients and members of the public to its social media platforms for updates.
CNA observed a notice at National University Hospital’s Kent Ridge Wing pharmacy advising a roughly 60-minute wait to collect medication.
SGH Call Centre Open, But Appointment Requests Affected
Singapore General Hospital (SGH) said the disruption affected outpatient appointment bookings and changes, visitor registration and billing enquiries.
Its call centre remained open, but staff were temporarily unable to process appointment bookings or changes.
The hospital also warned that visitor registration could take longer and advised patients to allow extra time for their visit.
SGH said its teams were working to restore the affected systems and would provide updates when services resumed.
