Comfort DelGro Rider Allegedly Charged S$36.90 For Non-Existent Taxi Ride

A Comfort DelGro rider was allegedly charged $36.90 for a ride he didn’t even take.

Perhaps it was a ghost ride.

Comfort DelGro Rider Allegedly Charged $36.90 for Ride That Didn’t Arrive

On Monday (15 May), a post from the user Rich Tan surfaced on the Facebook group COMPLAINT SINGAPORE, sharing that he was charged for a non-existent Comfort DelGro ride. His ride didn’t arrive, and clearly, he didn’t take it.

You never take, I never take, then who take?

Tan shared that on Saturday (13 May) morning, he tried to book a ride on Comfort DelGro’s CDG Zig app.

For those chronic Grab and Gojek users, yes, you read that right. Comfort DelGro also has an app for ride-hailing now.

Regardless, with the state of things, it doesn’t seem like the CDG Zig app will soon be coming after the throne of the ride-hailing giants.

According to Tan’s Facebook post, after booking his Comfort DelGro ride through the CDG Zig app, the app suddenly indicated that his ride had arrived, even though it did not.

It didn’t end here. Within seconds of switching his ride status to “arrived”, the app almost immediately indicated his ride was “completed”.

Fastest ride in Singapore. Too fast for its own good.

Upon checking his ride history, Tan realised there was no recorded ride and thus decided to book a ride through Grab instead.

Well, Grab always reins superior.

However, little did Tan know that he had been “double-crossed” by Comfort DelGro’s CDG Zip app. Imagine his surprise when he checked his credit card transactions afterwards and found that he had been charged $36.90 for his non-existent Comfort DelGro ride.

The $36.90 was charged under “CabCharge Asia Pte Ltd”.

Well, I guess there’s one thing that Comfort DelGro does better than Grab. Comfort DelGro is full of surprises—pleasant or not is a debate for another day.

Rider Contacted Comfort DelGro For Recourse But To No Avail

According to Tan’s post, he has tried to contact Comfort DelGro to resolve the situation but to no avail—his calls were not picked up. When put on hold for customer service, the calls hang up automatically after 10 minutes.

Unlike certain taxi drivers who don’t know how to leave you alone, the company appears to be an expert at leaving people alone.

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Tan also attempted to call his bank to inquire about the $36.90 Comfort DelGro transaction. However, his bank shared that it “cannot do anything” and advised Tan to contact Comfort DelGro for support.

While it doesn’t seem like the Comfort DelGro is about to give Tan any support, at least netizens on Facebook certainly are.

Looking at the comments left on Tan’s Facebook post, it appears he isn’t the only one who has been dao-ed by Comfort DelGro. Others have also encountered the same issue.

These complaints are surfacing even on Comfort DelGro’s own Facebook page.

Other netizens suggested that Tan try e-mailing Comfort DelGro to try and recover his $36.90 instead, which Tan later clarified in the comments that he had already done so.

One particular netizen in a similar situation shared that the taxi company had “ghosted” him initially and only responded to his e-mails after he lodged a police report against the company.

Ah… If it isn’t what best brings Singaporeans together—complaining.

With any hope, our fellow complaint enthusiast will soon find a way out of his predicament.