A customer who purchased beer on promotion claimed the restaurant calculated prices using both “bucket” and “box” measurements, causing price confusion.
He livestreamed his complaint on Facebook. The female restaurant owner clarified that the charges were clearly explained.
Here’s what happened.
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Dispute Over Beer Pricing
A man recently livestreamed and posted on Facebook claiming that last Friday (7 Mar 2025), he visited a Vietnamese restaurant and bar on the second floor of the Vision Exchange commercial building at Jurong East.
He alleged being misled by a promotional activity, spending $150 for 30 cans of beer.
The customer expressed frustration in his social media posts, stating that he felt the pricing was not transparent.
According to his account, he and his friends were attracted to the establishment by its promotional offers but left feeling deceived by what they considered inconsistent pricing methods.
Reporters contacted the restaurant owner, Chen (name transliterated from Mandarin), 36, who revealed that they’ve been running a promotion where customers who finish a glass of beer within five seconds can win a box of 24 cans of Vietnamese beer.
Restaurant Owner Clarifies Pricing Structure
She explained that the customer visited the restaurant that evening with about nine friends. One person participated in the five-second challenge and won a box of beer.
“The winner decided to take the prize home, and everyone ordered additional drinks. I introduced our promotional activity where buying two buckets (five cans per bucket) of beer comes with one free bucket. Each bucket costs $33.90. They ordered four buckets, plus two free buckets, totaling 30 cans.”
The pricing structure worked out to four buckets at $33.90 each, which totaled $135.60 before service charge.
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With the addition of service charge, the final bill came to approximately $150.
Social Media Confrontation Between Both Parties
Chen said the customers were unhappy when they found out that 30 cans of beer plus service charge totaled $150.
“They claimed they understood ‘one bucket’ contains 24 cans of beer and wanted to pay for two portions at $33.90, which is $67.80. I patiently explained the difference between a bucket and a box.”
The misunderstanding centered on the terminology used. While the restaurant referred to “buckets” as containing five cans each for in-house consumption, the customers had confused this with the “box” of 24 cans given as a prize in the drinking challenge.
This led to their expectation that they should pay significantly less than what was charged.
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She added that the customers disagreed and started a Facebook livestream accusing the restaurant of deceiving and misleading consumers. “To prove my innocence, I also started a livestream explaining the entire situation. Eventually, they paid and left.”
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