SingPost has been coming under fire for the past few months.
For having irresponsible deliverymen who only deliver “Sorry, you’re not home” notes…
Advertisements
…for delivering the letters to one central postbox: the dustbin…
..and for delivering leaflets (that was paid to be delivered by a business owner) into the dustbin.
Yes, it’s not a good time to tell the class your daddy’s a postman if you’re doing show-and-tell.
You’d rather talk about your mom’s job instead.
But recently, this photo, uploaded by Facebook user Amirul Azam, went viral.
And it managed to evoke the sympathy of fellow Singaporeans.
Advertisements
SingPost Postman Eating on Bike
Uploaded on 21 Feb 2019, the photo was accompanied by a short, but powerful message:
He said that this is probably the postman’s first meal or break of the day and ask Singaporeans to appreciate our postmen even more.
“You can condemn Singapore Post for all their inefficient SOPs and lack of service, but please appreciate the individual Postman for doing their best in delivering letters to you.”
In other words, don’t shoot the messenger.
Floodgates Open
With that short, poignant message, netizens’ floodgates opened immediately.
Advertisements
One talked about his own working experience as a SingPost postman.
Advertisements
Don’t stereotype based on a few rotten eggs.
And, of course, something needs to be done about the management.
Advertisements
SingPost’s Promise To Singaporeans & Apology
After so many consecutive high-profile screw-ups, you know SingPost management can no longer sit back and relax.
So they didn’t.
They investigated and told Singaporeans that the reason why service standards had fallen, was because their postmen are overloaded with work.
“We deeply apologise to our customers for our service failures…and we have heard their complaints and feedback; we feel their frustrations and seek to win back their trust.”
Here’s are their “short-term” solutions to tackle immediate pain points:
Advertisements
- Hire more postmen (100 more) and redeploy 35 staff to become postmen (i.e. more postmen)
- Provide incentives to postmen when trackable items are delivered
- Provide OT pay for postmen who volunteer to deliver on weekday evenings and Saturday
- Increase staff and counters for parcel collection (oh, yes, this)
- Reduce non-core mail business such as the direct flyer business
And the CEO promised that with these solutions, Singaporeans will see a drastic improvement in SingPost’s service standards.
“The immediate measures we are announcing today will address the most pressing issues and provide an improvement in service quality over the next three to six months.”
Like my colleague said: “Let’s see whether we’ll still be receiving collection slips on July 2019.”
**All images from Facebook (Amirul Azam) unless otherwise stated.
These GRCs & SMCs will have the toughest fights in GE2025; here’s why:
Read Also:
- Former Radio DJ Billy Wang Loses 21kg in Three Months, Returns to Singapore for Election
- PM Wong Warns Against Foreign Political Interference and Identity Politics During Election
- SDP Candidate Dr Gigene Wong Issues Two Apologies after Using Racial Slur to Describe Teammate during Election Rally
- Man Plans to Sell Flat After Neighbour Washes Floor 10 Times Daily with Chemical Mixture and Makes Noises at Night
- China Cancels 12,030 Tons of US Pork Orders amid 172% Tariff Standoff with Trump Administration
- These Are the 5 GRCs / SMCs That Will Have a Tight Contest in GE2025
